Datatex Dynamics

hi I am unable to find audio file for a recording. The Sweeper log file below shows that the call was answered by agent. 2014-03-20 09:53:57.435 [1.6.4.16] TAPI|START|7037|25|0319021624|9046|I| 2014-03-20 09:58:43.621 [1.6.4.16] TAPI|STOP|R:7037|0319021624||0:04:49||2014-03-20|09:53:54||25|I|Pamela ...

i have checked the How do I know AMTMitel is receiving call details? All the settings on Mitel Controller are fine as mentioned on the document. I have stopped and started the AMTMitel and SMDRLink services on Amethyst, The license manager shows (Expired) and -53 Available Agent licenses After start...

Amethyst date and time is out. i looked at the AMTCARDS recordings and the log files, all of the information shows 08 January 2014. Could it be the reason Amethyst is recording with AMTCARDS



CHANNEL 88
0397275028
2014-01-08 03:53:09
0:13:57

hi

Thank you. I can see that Amethyst is up. But its not putting in call details. Its recording with AMTCARDS on the User field.

Thanks
Mosi

Hi

I have done a reboot of Amethyst(Shutdown from web browser, then power off from the VM environment).
Refer to screenshot for error.

Thanks
Mosi

I have done the shutdown and power up of the cardserver, to clear the framer alarms. The errors on Auto archiving below. I have logged a call for remote call-out with Yvonne. [2013-12-05 21:00:01] Version [1.6.4.1]Archiving started (PID 2747) [2013-12-05 21:00:12] Version [1.6.4.1]CRITICALERROR|3200...

attached is the amtcards.log

Sweeper fails to store recordings to the DB. It has to be manually stopped/started for it to work. then below error comes up on the Sweeper log file [2013-11-28 10:18:15] Version [1.6.4.8]Error processing file :107_07DD6A6A5CBC0.zlb:arithmetic exception, numeric overflow, or string truncation unknow...

i have done. refer to attached. i tried to access the webadmi and cannot access.
On the Webadmin, archiving is set to store on a network share. Can this cause the startup issue, as there is an additional IP address that maybe Amethyst is looking at and perhaps seeing it as an additional disk?

there is no usb drive/device connected to the Amethyst Server.
The server is on a VM environment, the Blade chassis does not have any USB drives connected.