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Missing audio Recording File

hi I am unable to find audio file for a recording. The Sweeper log file below shows that the call was answered by agent. 2014-03-20 09:53:57.435 [1.6.4.16] TAPI|START|7037|25|0319021624|9046|I| 2014-03-20 09:58:43.621 [1.6.4.16] TAPI|STOP|R:7037|0319021624||0:04:49||2014-03-20|09:53:54||25|I|Pamela ...
by mosi
Thu Mar 20, 2014 2:28 pm
 
Forum: Amethyst
Topic: Missing audio Recording File
Replies: 1
Views: 2688

Re: Amethyst Start up Error

i have checked the How do I know AMTMitel is receiving call details? All the settings on Mitel Controller are fine as mentioned on the document. I have stopped and started the AMTMitel and SMDRLink services on Amethyst, The license manager shows (Expired) and -53 Available Agent licenses After start...
by mosi
Wed Mar 12, 2014 12:13 pm
 
Forum: Amethyst
Topic: Amethyst Start up Error
Replies: 6
Views: 7144

Re: Amethyst Start up Error

Amethyst date and time is out. i looked at the AMTCARDS recordings and the log files, all of the information shows 08 January 2014. Could it be the reason Amethyst is recording with AMTCARDS



CHANNEL 88
0397275028
2014-01-08 03:53:09
0:13:57
by mosi
Wed Mar 12, 2014 11:03 am
 
Forum: Amethyst
Topic: Amethyst Start up Error
Replies: 6
Views: 7144

Re: Amethyst Start up Error

hi

Thank you. I can see that Amethyst is up. But its not putting in call details. Its recording with AMTCARDS on the User field.

Thanks
Mosi
by mosi
Wed Mar 12, 2014 10:37 am
 
Forum: Amethyst
Topic: Amethyst Start up Error
Replies: 6
Views: 7144

Amethyst Start up Error

Hi

I have done a reboot of Amethyst(Shutdown from web browser, then power off from the VM environment).
Refer to screenshot for error.

Thanks
Mosi
by mosi
Wed Mar 12, 2014 9:56 am
 
Forum: Amethyst
Topic: Amethyst Start up Error
Replies: 6
Views: 7144

Re: Sweeper Critical Error

I have done the shutdown and power up of the cardserver, to clear the framer alarms. The errors on Auto archiving below. I have logged a call for remote call-out with Yvonne. [2013-12-05 21:00:01] Version [1.6.4.1]Archiving started (PID 2747) [2013-12-05 21:00:12] Version [1.6.4.1]CRITICALERROR|3200...
by mosi
Fri Dec 06, 2013 9:14 am
 
Forum: Amethyst
Topic: Sweeper Critical Error
Replies: 5
Views: 5789

Re: Sweeper Critical Error

attached is the amtcards.log
by mosi
Fri Nov 29, 2013 3:20 pm
 
Forum: Amethyst
Topic: Sweeper Critical Error
Replies: 5
Views: 5789

Sweeper Critical Error

Sweeper fails to store recordings to the DB. It has to be manually stopped/started for it to work. then below error comes up on the Sweeper log file [2013-11-28 10:18:15] Version [1.6.4.8]Error processing file :107_07DD6A6A5CBC0.zlb:arithmetic exception, numeric overflow, or string truncation unknow...
by mosi
Fri Nov 29, 2013 9:47 am
 
Forum: Amethyst
Topic: Sweeper Critical Error
Replies: 5
Views: 5789

Re: Amethyst/Linux hangs on startup: Gives error

i have done. refer to attached. i tried to access the webadmi and cannot access.
On the Webadmin, archiving is set to store on a network share. Can this cause the startup issue, as there is an additional IP address that maybe Amethyst is looking at and perhaps seeing it as an additional disk?
by mosi
Wed Oct 30, 2013 3:49 pm
 
Forum: Amethyst
Topic: Amethyst/Linux hangs on startup: Gives error
Replies: 5
Views: 5514

Re: Amethyst/Linux hangs on startup: Gives error

there is no usb drive/device connected to the Amethyst Server.
The server is on a VM environment, the Blade chassis does not have any USB drives connected.
by mosi
Wed Oct 30, 2013 12:54 pm
 
Forum: Amethyst
Topic: Amethyst/Linux hangs on startup: Gives error
Replies: 5
Views: 5514
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