Datatex Dynamics

I have another COMx10 but the data is not processing correctly, please see atttached screen shots

Still no response to this issue. Tried calling and leave messages at call desk as well as reception. No call back.
Customer going to throw system out if not resolved by tomorrow. No one seems to care much about reseller support.

screen show and tng raw data attached

Are the new rates availabale yet?

Ah Hello, any body home?

It been 5 days since I posted this request?

What is going on with Datatex Support?

You guys want us to post the stuff here, but no one responds to it?

Please see attached files All incomming calls showing as phone number and IP Adress

Last discussed was that Datatex will be releasing new Rate tables, Please could you let me know when the release date will be?

I have followed the instructions to re-install our Comx after it has been away on an upgrade to version Description Com.X1(P) 4B8S, 4 slots Product code 1X-4B8S comx-base-1.3 Com.X base system version 1.3 (All platforms) 1.3.19 comx-gui-1.3 Com.X Web GUI version 1.3 1.3.19 I can not get it to log no...

See clients comment below:-
Thank you for your response. The idea is to do away with the Servers and also have access. Is it possible to then store all the recordings on a smaller and dedicated hard drive that we are able to access? Await your response.

The client dials 0 for a line then 00870......
That is all they Could give me, apparently this did work previously.

Thanks