Datatex Dynamics

Thank you Luanda. I've now emailed through the screenshots of the TNG detailed transaction reports performed against each destination number. From what I can see, it seems that TNG is ignoring the CDR disposition field, and assuming the call to be answered if the CDR billsec field is greater than ze...

Thank you Lwanda.

I've sent the log excepts through to your personal email address.

Good evening guys, I am running TNG for Asterisk version 1.1.1.13 in this specfic environment. When running a detailed Transaction report TNG indicates the call outcome of "O_ANSWERED" and a cost for the call, but when looking at the CSV CDR directly from Asterisk, the disposition is "...

Good day guys, I have an urgent query - please may I ask for your assistance? This issue refers to version 1.1.1.13 of TNG for Asterisk The specific entries in question from my custom rate book are as follows: 268=S, 0.0144, 0, I, Swaziland 2686=S, 0.0648, 0, I, Swaziland-Mobile 2687=S, 0.0648, 0, I...

Good morning Luanda. We recently installed 1.1.1.13 of TNG for Asterisk and are still experiencing the same problem. TNG runs fine for a couple days but then stops receiving inbound call records. The logs indicate numerous entries similar to the following: "2016-05-13 11:39:52:472 [1.1.1.13] - ...

Thank you Luanda.

By 'plank' the database, I am assuming that I should delete 1data* and 2data*?

Hi Luanda, Thank you for your reply. The report will more than likely be big but TNG is not even allowing me to run the report. Nothing happens when I click on "Extension Detail Report" in the reports menu. The browser simply sits there waiting for the next screen that would allow the date...

Good morning guys,

We've found that none of the reports are loading.
The reports page lists all reports but when clicking on any Detailed or Summary report, the report never loads.
We are running TNG for Asterisk 1.1.1.12
Any ideas why?

Hi Lindisa,

Please may I ask for urgent feedback on this?

Hi Leon

Thank-you for your reply.

We ran the code as you asked and have attached the trace.log file.

Please le us know if we can assist you any further.