Datatex Dynamics

Hi, Been getting critical error re --------------------- CRITICAL ERRORS START HERE --------------------- 2013-04-25 11:02:14 2013-04-25 11:52:03 CURRENT MEMORY USAGE(90%) ON CARDSERVER(CARDSERVER) EXCEEDS THRESHOLD(80%). 2013-04-25 11:10:16 2013-04-25 12:00:05 CURRENT MEMORY USAGE(90%) ON CARDSERVE...

Hi Belinda - THANK you for assisting :D Re emails for critical server errors - Roger has left, but Siya is still here. May I ask that you include myself (julianam@prosano.co.za) as well as Alfonso (alfonso.joseph@lhh.co.za) - he is Siya's direct line of reporting? I will have a look at the rest of y...

Hi Belinda, Manged to get into Disk space - no problem there. Unable to get into "Configure Cardserver/CRE" link - keeps on giving me "connection timed out" When I go onto "recorded devices" I can see last date 02/04/2013 with some of my existing staff. Whereto from her...

I logged in as Supervisor - tried to locate two specific calls for Saturday past - came up empty. Ran for today, came up empty. Went back in time - recordings not visible since 03/04/2013. I asked our IT to check server - according to them server is up & running. What else can we check before we...

Hi, we removed log on number 2557 from Amethyst this morning - same person was added with her physical extension (8247). She made a test call now, but nothing comes up on her physical extension. What did we miss? She is reflecting under supervisor "Membership" - as should be the case.

Hi, Call came into call centre (Recording # 002_07DC1C354C673) - from call centre it was transferred to someone in the membership division, Fundiswa Jiba, whose calls are also being recorded. We can listen to recording up to the point where it is transferred, but then nothing comes up on the second ...

Hi,
How do I go about changing my password for Amethyst recording?
Regards,
Juliana

Hi, Outgoing call made by 2567 to 0836579533 today, transferred to one of the call centre agents (2507), but the recording remained on 2567. Recording # 043_07DC1A87EDC4B - if transferred to us and the user is recorded, shouldn't recording come up on the person that it was transferred to? If you nee...

Hi,
Recording on 2562 shows as being recorded today, but I can't trace her recordings. Looked under Supervisor "Juliana" who has overall access and under Clinicalauth - nothing. What am I missing?

Hi Leon, 7061 is the New Business line, from there Roza (recorded) took it, it left them and went to membership. Supervisor took the call (8260) and transferred to agent (Fadwa) on 7021 who is recorded. Notes made on the conversations that transpired, but I can't locate the calls at all. I ran recor...