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Card server space

Hi, Been getting critical error re --------------------- CRITICAL ERRORS START HERE --------------------- 2013-04-25 11:02:14 2013-04-25 11:52:03 CURRENT MEMORY USAGE(90%) ON CARDSERVER(CARDSERVER) EXCEEDS THRESHOLD(80%). 2013-04-25 11:10:16 2013-04-25 12:00:05 CURRENT MEMORY USAGE(90%) ON CARDSERVE...
by juliana
Thu Apr 25, 2013 12:16 pm
 
Forum: Amethyst
Topic: Card server space
Replies: 1
Views: 2474

Re: Calls not recording

Hi Belinda - THANK you for assisting :D Re emails for critical server errors - Roger has left, but Siya is still here. May I ask that you include myself (julianam@prosano.co.za) as well as Alfonso (alfonso.joseph@lhh.co.za) - he is Siya's direct line of reporting? I will have a look at the rest of y...
by juliana
Thu Apr 18, 2013 7:02 am
 
Forum: Amethyst
Topic: Calls not recording
Replies: 6
Views: 6440

Re: Calls not recording

Hi Belinda, Manged to get into Disk space - no problem there. Unable to get into "Configure Cardserver/CRE" link - keeps on giving me "connection timed out" When I go onto "recorded devices" I can see last date 02/04/2013 with some of my existing staff. Whereto from her...
by juliana
Tue Apr 16, 2013 2:15 pm
 
Forum: Amethyst
Topic: Calls not recording
Replies: 6
Views: 6440

Calls not recording

I logged in as Supervisor - tried to locate two specific calls for Saturday past - came up empty. Ran for today, came up empty. Went back in time - recordings not visible since 03/04/2013. I asked our IT to check server - according to them server is up & running. What else can we check before we...
by juliana
Mon Apr 15, 2013 3:41 pm
 
Forum: Amethyst
Topic: Calls not recording
Replies: 6
Views: 6440

Extension not recording

Hi, we removed log on number 2557 from Amethyst this morning - same person was added with her physical extension (8247). She made a test call now, but nothing comes up on her physical extension. What did we miss? She is reflecting under supervisor "Membership" - as should be the case. :?:
by juliana
Fri Jun 01, 2012 3:16 pm
 
Forum: Amethyst
Topic: Extension not recording
Replies: 1
Views: 2331

"Missing recording" after transfer

Hi, Call came into call centre (Recording # 002_07DC1C354C673) - from call centre it was transferred to someone in the membership division, Fundiswa Jiba, whose calls are also being recorded. We can listen to recording up to the point where it is transferred, but then nothing comes up on the second ...
by juliana
Thu May 10, 2012 1:03 pm
 
Forum: Amethyst
Topic: "Missing recording" after transfer
Replies: 1
Views: 2513

Change Supervisor password on Amethyst

Hi,
How do I go about changing my password for Amethyst recording?
Regards,
Juliana
by juliana
Fri Mar 23, 2012 2:23 pm
 
Forum: Amethyst
Topic: Change Supervisor password on Amethyst
Replies: 1
Views: 3105

Tagging of recording to other user

Hi, Outgoing call made by 2567 to 0836579533 today, transferred to one of the call centre agents (2507), but the recording remained on 2567. Recording # 043_07DC1A87EDC4B - if transferred to us and the user is recorded, shouldn't recording come up on the person that it was transferred to? If you nee...
by juliana
Fri Mar 23, 2012 11:33 am
 
Forum: Amethyst
Topic: Tagging of recording to other user
Replies: 0
Views: 1829

Recording not reflecting

Hi,
Recording on 2562 shows as being recorded today, but I can't trace her recordings. Looked under Supervisor "Juliana" who has overall access and under Clinicalauth - nothing. What am I missing?
by juliana
Fri Mar 23, 2012 11:07 am
 
Forum: Amethyst
Topic: Recording not reflecting
Replies: 0
Views: 1890

Re: Call transferred from unrecorded ext to recorded ext

Hi Leon, 7061 is the New Business line, from there Roza (recorded) took it, it left them and went to membership. Supervisor took the call (8260) and transferred to agent (Fadwa) on 7021 who is recorded. Notes made on the conversations that transpired, but I can't locate the calls at all. I ran recor...
by juliana
Fri Mar 16, 2012 8:20 am
 
Forum: Amethyst
Topic: Call transferred from unrecorded ext to recorded ext
Replies: 3
Views: 3999
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