Datatex Dynamics

I don't think we can update as our subscription expired recently. Anyway, the 1.1.1.12 update you referred doesn't mention anything about a bug fix on account codes. If we have to pay to update then can I please get your assurance that the 1.1.1.12 update does fix this bug?

Hi, We have a TNG installation that has been working fine for a while, but lately there are some account codes that have stopped accumulating call records despite there being call logs still entering TNG for these accounts. The call records in question can still be found in TNG if searched by extens...

Asterisk and TNG have both already been restarted multiple times in different sequences to try rectify this problem, with no success. I'm guessing this is a software bug, so you need to come up with a method of debugging where TNG and AMI are miscommunicating.

Hi. Do you have feedback yet? This problem is preventing us from doing our regular monthly billing. We need a solution ASAP please.

We are running the same version of Asterisk - no upgrades.

Is it possible to disable the AMI interface? We just use TNG to rate CDR logs.

Hi. We've increased writetimeout to 20000 and it hasn't helped. The 1.1.1.12 TNG update only shows changes to the Telkom rates, so I don't see how it'll fix this. Please advise.

Hi. Recently we had to restart Asterisk, and since then TNG refuses to process the peer list via the manager interface. TNG logs: 2014-08-08 17:05:35:126 [1.1.1.11] - Memory Status Object Created 2014-08-08 17:05:35:128 [1.1.1.11] - Available Memory: NPR = 464 ATT = 1135402598 TOT = 4157939712 MCC =...

Our TNG activation is fixed now, and all our old call records are visible. Thank you all for your assistance.

When I performed the registration yesterday I had to select the dealer, and the first option was Datacentrix. I don't know how to change it to Datatex now - is this going to be a problem? Thanks.