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Re: Duplicate records in reports when using Speed dials

Any feedback on this yet?
by ray007mond
Wed Sep 19, 2012 2:57 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

Please find required files attached.
The "raw_extract.txt" is a few lines I took out of raw.txt
by ray007mond
Tue Sep 11, 2012 11:10 am
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

I am not sure what exactly you want me to do. ALL outbound calls require PIN codes. The pin codes are being recorded in Asterisk CDR. Pin codes have been configured in TNG ALL call made without speed dials are shown correctly (as per user/pin relationship configured in TNG) Only calls made using spe...
by ray007mond
Mon Sep 10, 2012 2:05 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

It seems the duplication has been fixed after the upgrade. The pin codes have been set up in TNG correctly (according to document) Calls made WITHOUT using speed dials DO reflect usernames as expected. From my previous post showing duplicate examples from TNG report you can also see that one of the ...
by ray007mond
Thu Sep 06, 2012 12:51 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

I have upgraded to version 1.0.7.7 as requested. The reports are still showing the duplicate records. (two examples attached) Is there any post-upgrade steps I need to perform to fix the "old" data? You will also notice, from the attached examples, that the record which has been costed (ha...
by ray007mond
Fri Aug 31, 2012 7:44 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

TNG has been restarted since the rules.ini was changed.
The entire server has been restarted since the last change to rules.ini as well
by ray007mond
Thu Aug 30, 2012 1:25 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

Please find required information attached in Files.rar
by ray007mond
Mon Aug 27, 2012 4:50 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

Hi, I do not believe my problem is due to the CDR data not being formatted correctly. My mappings in cdr_custom is as per requirements detailed in "TNG 4 Asterisk CSV Import Interface" forum post. (http://forums.datatex.co.za/viewtopic.php?f=24&t=51&start=0&#p51): [mappings] Ma...
by ray007mond
Thu Aug 23, 2012 7:05 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

Hi,

What do I need to do to fix this?
by ray007mond
Mon Aug 13, 2012 12:29 pm
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158

Re: Duplicate records in reports when using Speed dials

Hi, rules.ini does have "Internal=1" set. Here is the example of a duplicate call from master.csv: "","7570","*010","from-internal","""Security"" <7570>","SIP/7570-bc13be50","Local/0834026008@from-internal...
by ray007mond
Mon Aug 06, 2012 10:03 am
 
Forum: TNG
Topic: Duplicate records in reports when using Speed dials
Replies: 20
Views: 10158
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