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Amethyst 2 - Recording share link

By default this function is off/disabled. To enable the function login with the Lead Supervisor access the following: link01.PNG 1. Click on Administrators icon 2. Click on Supervisor Access 3. Select the Supervisor to be affected 4. Scroll down the list to the "SHOW PLAYBACK LINK" and cho...
by Lee Hendricks
Tue Mar 31, 2020 2:47 pm
 
Forum: Amethyst
Topic: Amethyst 2 - Recording share link
Replies: 0
Views: 85

Re: Barring on tng and Mivb not working

TNG Barring app has since had an update. Please use the following:

For Mitai 5 controllers :
tng-MitelBarring-install-1_0_5_4-m5.zip


For Mitai 6 controllers :
tng-MitelBarring-install-1_0_5_4-m6.zip
by Lee Hendricks
Thu Dec 12, 2019 11:19 am
 
Forum: TNG
Topic: Barring on tng and Mivb not working
Replies: 9
Views: 875

Re: TNG data gone

Dear Refiloe

Just following up, after Admin contacted you this week.

Could you activate the TNG?
by Lee Hendricks
Wed Oct 09, 2019 4:00 pm
 
Forum: TNG
Topic: TNG data gone
Replies: 17
Views: 1077

Re: Barring on tng and Mivb not working

Philip As discussed earlier by phone, please put the Mitel barring in debug mode(verbose logging) and then make test calls that exceeds the budget amount so that the next call should be barred. Attached the log for the time period of the test call and provide details regarding the test call for us t...
by Lee Hendricks
Wed Oct 09, 2019 3:57 pm
 
Forum: TNG
Topic: Barring on tng and Mivb not working
Replies: 9
Views: 875

Setting the correct timezone on a Ubuntu 12.04 Server

If you find that the date is incorrect of the server, login as root and run this command.
Code: Select all
dpkg-reconfigure tzdata

Choose the correct country and province
Once done check the time again
Code: Select all
date


date and time should now be correct
by Lee Hendricks
Tue Jul 30, 2019 2:26 pm
 
Forum: Amethyst
Topic: Setting the correct timezone on a Ubuntu 12.04 Server
Replies: 0
Views: 213

TES : Import Number [UPDATED]

By default the users do not have access to any permissions on their Settings tab. Specific Access can be granted by using the "TESADMIN" profile for that given company FOR THE ADMINISTRATOR - Login with the TESADMIN profile for the company and select the SETTINGS option 002.PNG - Select th...
by Lee Hendricks
Thu Jun 06, 2019 12:01 pm
 
Forum: TNG
Topic: TES : Import Number [UPDATED]
Replies: 0
Views: 323

Re: MyPBX-Standard V4

Good day Kyle Please find the attached dll and brief explanation of what was done We conducted tests on TNG with the PMyPBX_CSV.dll v2016.10.31.1 plugin and used the call records from the 20170426.csv file that you provided. The total amount of records within this file is 960 entries. We were able t...
by Lee Hendricks
Fri May 31, 2019 11:49 am
 
Forum: TNG
Topic: MyPBX-Standard V4
Replies: 4
Views: 847

Re: Error message when adding a new pin code

HI Refiloe The error may be referring to the value that is entered. Please check the raw data files for one of this users calls and confirm that the exact entry is 3032. Check that there is not a digit before or after the code as this will need to be entered as well. Eg : "30320" or "...
by Lee Hendricks
Tue May 28, 2019 2:20 pm
 
Forum: TNG
Topic: Error message when adding a new pin code
Replies: 6
Views: 742

New Mitel version 9 / 10 - AMTMitel Call details

With Mitel releasing version 9 /10, they also use and updated version of the Mitai which uses different libraries and ports to send of call details We do have a compatible version of the AMTmitel that supports the new Mitai but it is not backwards compatible. Mitel Controller Version 9 / 10 - Uses M...
by Lee Hendricks
Tue Apr 02, 2019 5:08 pm
 
Forum: Amethyst
Topic: New Mitel version 9 / 10 - AMTMitel Call details
Replies: 2
Views: 392

AastraMail StarterPack Solution [incomplete]

AastraMail server uses audio received via email from the Controller, and loads in these audio files as recordings


Note:
The call details on the email does not contain the the call direction (No incoming or outgoing) hence the recording will not state the call direction
by Lee Hendricks
Tue Mar 05, 2019 2:59 pm
 
Forum: Amethyst
Topic: AastraMail StarterPack Solution [incomplete]
Replies: 0
Views: 255
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