Good day Andre As discussed, this is due to the trunk line that allows the internal calls to be costed. There is a post that you can use that allows does not cost the calls for a specific line. Change trunk number value to INTERNAL Please use this post and confirm if this resolves your issue. Regard...
For Windows 10 (and maybe even 8.0 / 8.1) The built in anti-virus needs to be disabled temporarily until the installation is complete. To do this follow these steps: - Click on start - Type in anti and select VIRUS & THREAT PROTECTION - Under Virus and threat protection settings , select Manage ...
By default this function is off/disabled. To enable the function login with the Lead Supervisor access the following: link01.PNG 1. Click on Administrators icon 2. Click on Supervisor Access 3. Select the Supervisor to be affected 4. Scroll down the list to the "SHOW PLAYBACK LINK" and cho...
Philip As discussed earlier by phone, please put the Mitel barring in debug mode(verbose logging) and then make test calls that exceeds the budget amount so that the next call should be barred. Attached the log for the time period of the test call and provide details regarding the test call for us t...
By default the users do not have access to any permissions on their Settings tab. Specific Access can be granted by using the "TESADMIN" profile for that given company FOR THE ADMINISTRATOR - Login with the TESADMIN profile for the company and select the SETTINGS option 002.PNG - Select th...
Good day Kyle Please find the attached dll and brief explanation of what was done We conducted tests on TNG with the PMyPBX_CSV.dll v2016.10.31.1 plugin and used the call records from the 20170426.csv file that you provided. The total amount of records within this file is 960 entries. We were able t...