Datatex Dynamics

Hi Odette

Yes the same international numbers as reported was costed in April of 2017, it seems like from May 2017 all internal call billing stopped.

So basically it is only international calls that is affected. Local, national and mobile calls are billed correctly.

Kind regards

Conrad

Good day The client has made various international numbers, calls are not being billed. If you look at data from a month ago on the same rate book the calls are billed. Numbers that was phoned by the client on the 10th of May 2017: 18477250964 18477250941 The client has TNG ver 1.1.1.12 and a Mitel ...

The client uses a Nortel CS1000 rel 7.6 with TNG ver 1.1.1.11 Plugin: PMeridian_Opt11C_New.dll Some users dial out with pin codes, some users don't have pin codes Intermittantly TNG will show that a call was made from a ext not using pin code, but that a call was made by a users pin code. The user t...

The client is running TNG ver 1.1.1.12 PABX - IP Office, ver 8.1 software Plugin - PAvaya_IP_Office_8_1.dll I have attached raw data files for 16 / 17 March. Problem- The customer uses pincodes. They have setup the names and codes under users and accounts on TNG. When you run a user detail report, i...

Good day

Please see attached files as per your request.

TNG.INI and TNG.rule

Kind regards

Conrad

Good day

Please find attached raw data for the month of FEB, from client as requested.

Please let me know if u need anything else

Regards

Conrad

Hi Leon After it we did the rates update it happened again, new calls was made and same happened. it happens intermittantly I have attached the raw data for the complete month of February for you, if you like i can email you a report of the 086 numbers pulled from TNG as well, showing 086 numbers no...

Good day Luanda

We have had this problem before as well, spoke to Leon and Lee. After they tested they then released a new telkom rate book update as you refer to. We did install it at client but id did not resolve the issue.

Kind regards

Conrad

Good day The client is running TNG 1.1.1.12 with newest Telkom rates update. They are using a Aastra 470 Pabx. Intermittently when client phones a 086 number, the call does not get costed. I have attached a ext detail report for February, as well as raw data for February 2015. Also attached is a spr...

Good day

The clients uses TNG 1.1.1.12 and Aastra 470 pabx.

The customer has found that 086 calls are not being billed, some duration even longer than 10 minutes. I have attached 3 days of raw data file.

Thank you