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Re: TNG not billing International calls

Hi Odette

Yes the same international numbers as reported was costed in April of 2017, it seems like from May 2017 all internal call billing stopped.

So basically it is only international calls that is affected. Local, national and mobile calls are billed correctly.

Kind regards

Conrad
by conrad13
Fri Jun 02, 2017 8:35 pm
 
Forum: TNG
Topic: TNG not billing International calls
Replies: 3
Views: 1977

TNG not billing International calls

Good day The client has made various international numbers, calls are not being billed. If you look at data from a month ago on the same rate book the calls are billed. Numbers that was phoned by the client on the 10th of May 2017: 18477250964 18477250941 The client has TNG ver 1.1.1.12 and a Mitel ...
by conrad13
Tue May 16, 2017 1:43 pm
 
Forum: TNG
Topic: TNG not billing International calls
Replies: 3
Views: 1977

TNG Plugin with Nortel CS 1000 rel 7.6

The client uses a Nortel CS1000 rel 7.6 with TNG ver 1.1.1.11 Plugin: PMeridian_Opt11C_New.dll Some users dial out with pin codes, some users don't have pin codes Intermittantly TNG will show that a call was made from a ext not using pin code, but that a call was made by a users pin code. The user t...
by conrad13
Mon Sep 26, 2016 1:48 pm
 
Forum: TNG
Topic: TNG Plugin with Nortel CS 1000 rel 7.6
Replies: 1
Views: 1066

TNG NOT NOT GIVING USER DETAIL REPORT ON AVAYA IP OFFICE

The client is running TNG ver 1.1.1.12 PABX - IP Office, ver 8.1 software Plugin - PAvaya_IP_Office_8_1.dll I have attached raw data files for 16 / 17 March. Problem- The customer uses pincodes. They have setup the names and codes under users and accounts on TNG. When you run a user detail report, i...
by conrad13
Thu Mar 17, 2016 1:04 pm
 
Forum: TNG
Topic: TNG NOT NOT GIVING USER DETAIL REPORT ON AVAYA IP OFFICE
Replies: 1
Views: 1008

Re: TNG Intermittantly not billing 086 Numbers

Good day

Please see attached files as per your request.

TNG.INI and TNG.rule

Kind regards

Conrad
by conrad13
Thu Mar 12, 2015 1:14 pm
 
Forum: TNG
Topic: TNG Intermittantly not billing 086 Numbers
Replies: 10
Views: 5843

Re: TNG Intermittantly not billing 086 Numbers

Good day

Please find attached raw data for the month of FEB, from client as requested.

Please let me know if u need anything else

Regards

Conrad
by conrad13
Tue Mar 10, 2015 11:06 am
 
Forum: TNG
Topic: TNG Intermittantly not billing 086 Numbers
Replies: 10
Views: 5843

Re: TNG Intermittantly not billing 086 Numbers

Hi Leon After it we did the rates update it happened again, new calls was made and same happened. it happens intermittantly I have attached the raw data for the complete month of February for you, if you like i can email you a report of the 086 numbers pulled from TNG as well, showing 086 numbers no...
by conrad13
Wed Mar 04, 2015 2:13 pm
 
Forum: TNG
Topic: TNG Intermittantly not billing 086 Numbers
Replies: 10
Views: 5843

Re: TNG Intermittantly not billing 086 Numbers

Good day Luanda

We have had this problem before as well, spoke to Leon and Lee. After they tested they then released a new telkom rate book update as you refer to. We did install it at client but id did not resolve the issue.

Kind regards

Conrad
by conrad13
Tue Mar 03, 2015 8:12 am
 
Forum: TNG
Topic: TNG Intermittantly not billing 086 Numbers
Replies: 10
Views: 5843

TNG Intermittantly not billing 086 Numbers

Good day The client is running TNG 1.1.1.12 with newest Telkom rates update. They are using a Aastra 470 Pabx. Intermittently when client phones a 086 number, the call does not get costed. I have attached a ext detail report for February, as well as raw data for February 2015. Also attached is a spr...
by conrad13
Fri Feb 27, 2015 1:29 pm
 
Forum: TNG
Topic: TNG Intermittantly not billing 086 Numbers
Replies: 10
Views: 5843

086 Numbers not billing Aastra 470

Good day

The clients uses TNG 1.1.1.12 and Aastra 470 pabx.

The customer has found that 086 calls are not being billed, some duration even longer than 10 minutes. I have attached 3 days of raw data file.

Thank you
by conrad13
Tue Jan 27, 2015 10:20 am
 
Forum: TNG
Topic: 086 Numbers not billing Aastra 470
Replies: 2
Views: 1227
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