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Re: Amethyst Extensions overlapping

Hi Belinda We are using a Cardserver for recording, how would I verify AMTCards version? Webadmin is Version 1.6.5.14 Supervisor is Version 1.6.5.2 Amtclient is Version 1_6_5_13 As per the attachments, the virtual extensions are blank The user name is duplicated by the physical extension number and ...
by smc
Wed Apr 29, 2015 3:59 pm
 
Forum: Amethyst
Topic: Amethyst Extensions overlapping
Replies: 3
Views: 5175

Amethyst Extensions overlapping

Good day On the Amethyst WebAdmin/Agents/Configure Virtual Extensions/User Name there is over lapping information, it is reflecting the physical extension and the agents actual staff number. How do we create a preference or remove duplicated info to avoid this from happening? Please see attachments.
by smc
Wed Apr 29, 2015 3:09 pm
 
Forum: Amethyst
Topic: Amethyst Extensions overlapping
Replies: 3
Views: 5175

Re: Unable to view recent recordings

Good day All

Below is current disk space to date, we need to get this issue resolved as soon as possible.
Disk space.PNG
by smc
Thu Mar 19, 2015 1:48 pm
 
Forum: Amethyst
Topic: Unable to view recent recordings
Replies: 10
Views: 16768

Re: Unable to view recent recordings

Please provide a quote
by smc
Mon Mar 02, 2015 1:26 pm
 
Forum: Amethyst
Topic: Unable to view recent recordings
Replies: 10
Views: 16768

Re: Unable to view recent recordings

Leon van Heerden wrote:You can see the last 2 drives are both full.
Can you add another drive to store more live or do you want to reduce the amount of data that you store live?
by smc
Mon Mar 02, 2015 6:59 am
 
Forum: Amethyst
Topic: Unable to view recent recordings
Replies: 10
Views: 16768

Re: Unable to view recent recordings

Please see below
by smc
Thu Feb 26, 2015 10:50 am
 
Forum: Amethyst
Topic: Unable to view recent recordings
Replies: 10
Views: 16768

Re: Unable to view recent recordings

Thank you for the prompt response, please see attachments as it seems there is sufficient disk space available
by smc
Thu Feb 26, 2015 10:20 am
 
Forum: Amethyst
Topic: Unable to view recent recordings
Replies: 10
Views: 16768

Unable to view recent recordings

The last recording I am able to view any recordings after 25/02/2015 08:02, I have confirmed with both our sites (VOIP and Card Server) attached is a log file with the error

Please assist
by smc
Thu Feb 26, 2015 9:55 am
 
Forum: Amethyst
Topic: Unable to view recent recordings
Replies: 10
Views: 16768

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