Datatex Dynamics

Good day

Please run the TNG 2014 telkom rates and remember to synchronize data on tng.
The forum below will also guide you on steps to re-cost
TNG Telkom 2014 Rates Update

Hi Jarrid Thanks for adding the raw data. From the raw data format we have found that you suppose to be using erricson BP250 plugin For BP 250 plugin to function properly you need to see that your PABX has the settings that are on the forum post below: Ericsson BP250/BP50 settings to use with Topaz/...

H Jarid

We will be able to assist when we see from the the format of your raw data which plugin is suitable for your tng.
Please attach the raw.txt file and ini.tng file.

Hi there

On the private message i have requested for the raw.txt file so i can simulate the problem and provide the feedback.
Please if you cant find the data from the logs try finding it on export folder.

Hi there

From the format of your raw.data we have discovered that your plugin is Sumsang7400 not Siemens Hipath4000
Please go to general settings to change the plugin to sumsang7400 and apply the changes
Synchronize data and click on call list your data will be there.

Hi Summerplace

Please run the command below and upload the trace.log

Code: Select all

export LANG=C
strace -f -s 255 ./tng 2> trace.log

Hi Dcdata

Please attach the following files:
Raw data
ini.rule
tng.ini

Hi Dcdata

Please verify if your area information has a single 27 like in the screenshot:

Hi Dcdata Please select highest cost call criteria on reports Type in the number of the callers you want to pull for on Top Call Entries to List Tick call outcome and select Outgoing Answered Calls Only Click on preview Capture.PNG Capture.sxPNG.PNG You can set the schedule report by selecting the s...

Hi

The best way is to setup the simple custom rates in different branches.
To setup the simple custom rates you need to follow the steps from the forum post:

custom rates at different branches using 'All Custom Simple