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Re: TNG Telkom 2014 Rates Update - USER Feedback

Good day

Please run the TNG 2014 telkom rates and remember to synchronize data on tng.
The forum below will also guide you on steps to re-cost
TNG Telkom 2014 Rates Update
by Lindisa Bajisi23
Fri Nov 06, 2015 10:46 am
 
Forum: TNG
Topic: TNG Telkom 2014 Rates Update - USER Feedback
Replies: 2
Views: 9468

Re: Struggling to get TNG working

Hi Jarrid Thanks for adding the raw data. From the raw data format we have found that you suppose to be using erricson BP250 plugin For BP 250 plugin to function properly you need to see that your PABX has the settings that are on the forum post below: Ericsson BP250/BP50 settings to use with Topaz/...
by Lindisa Bajisi23
Mon Oct 05, 2015 4:12 pm
 
Forum: TNG
Topic: Struggling to get TNG working
Replies: 3
Views: 4123

Re: Struggling to get TNG working

H Jarid

We will be able to assist when we see from the the format of your raw data which plugin is suitable for your tng.
Please attach the raw.txt file and ini.tng file.
by Lindisa Bajisi23
Thu Oct 01, 2015 3:38 pm
 
Forum: TNG
Topic: Struggling to get TNG working
Replies: 3
Views: 4123

Re: TNG appears to be adding an extra 27 prefix

Hi there

On the private message i have requested for the raw.txt file so i can simulate the problem and provide the feedback.
Please if you cant find the data from the logs try finding it on export folder.
by Lindisa Bajisi23
Fri Sep 18, 2015 11:16 am
 
Forum: TNG
Topic: TNG appears to be adding an extra 27 prefix
Replies: 5
Views: 6327

Re: Not getting data from call list

Hi there

From the format of your raw.data we have discovered that your plugin is Sumsang7400 not Siemens Hipath4000
Please go to general settings to change the plugin to sumsang7400 and apply the changes
Synchronize data and click on call list your data will be there.


plugin.png
by Lindisa Bajisi23
Fri Sep 18, 2015 10:56 am
 
Forum: TNG
Topic: Not getting data from call list
Replies: 1
Views: 2541

Re: Error Can't log in

Hi Summerplace

Please run the command below and upload the trace.log
Code: Select all
export LANG=C
strace -f -s 255 ./tng 2> trace.log
by Lindisa Bajisi23
Thu Sep 17, 2015 10:29 am
 
Forum: TNG
Topic: Error Can't log in
Replies: 1
Views: 2756

Re: TNG appears to be adding an extra 27 prefix

Hi Dcdata

Please attach the following files:
Raw data
ini.rule
tng.ini
by Lindisa Bajisi23
Fri Sep 04, 2015 10:06 am
 
Forum: TNG
Topic: TNG appears to be adding an extra 27 prefix
Replies: 5
Views: 6327

Re: TNG appears to be adding an extra 27 prefix

Hi Dcdata

Please verify if your area information has a single 27 like in the screenshot:
dcdata.PNG
by Lindisa Bajisi23
Wed Sep 02, 2015 11:40 am
 
Forum: TNG
Topic: TNG appears to be adding an extra 27 prefix
Replies: 5
Views: 6327

Re: TOP 30 callers report

Hi Dcdata Please select highest cost call criteria on reports Type in the number of the callers you want to pull for on Top Call Entries to List Tick call outcome and select Outgoing Answered Calls Only Click on preview Capture.PNG Capture.sxPNG.PNG You can set the schedule report by selecting the s...
by Lindisa Bajisi23
Mon Aug 31, 2015 4:37 pm
 
Forum: TNG
Topic: TOP 30 callers report
Replies: 2
Views: 2596

Re: Upload of custom call rates from CSV

Hi

The best way is to setup the simple custom rates in different branches.
To setup the simple custom rates you need to follow the steps from the forum post:

custom rates at different branches using 'All Custom Simple
by Lindisa Bajisi23
Wed Aug 26, 2015 2:59 pm
 
Forum: TNG
Topic: Upload of custom call rates from CSV
Replies: 3
Views: 3295
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