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Calls not being billed correctly

Hi Oddete Please see attached regarding our telecon this morning. The all_custom_simple.ini file is the one I created with the prefixes of the calls that were not being billed and attached is also a screenshot of one of the numbers which is still not being billed after I followed all the steps bello...
by Norfolk Place
Mon Apr 01, 2019 10:52 am
 
Forum: TNG
Topic: Calls not being billed correctly
Replies: 0
Views: 1587

Re: Norfolk Place

Good afternoon Odette
Hope this mail finds you well. Do you have any feedback for us, as I an required to give feed back at our management meeting scheduled for Wednesday 17 October 2018.

Have a good afternoon

Rory
by Norfolk Place
Mon Oct 15, 2018 1:49 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 9014

Re: Norfolk Place

Good afternoon Odette

I have not been able to attach the third file, but have forwarded it to you as you requested. i had to Compress it to be able to forward it.

I look forward to hearing from you at your earliest convenience.

Many thanks,

Rory
by Norfolk Place
Thu Sep 27, 2018 1:28 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 9014

Re: Norfolk Place

Second File
by Norfolk Place
Thu Sep 27, 2018 12:46 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 9014

Re: Norfolk Place

Hi Odette

As requested

Plugin PNEC_96i_Rev2.dll
Current Version 2011.09.19.1

Many thanks

Rory
by Norfolk Place
Thu Sep 27, 2018 12:45 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 9014

Re: Norfolk Place

Hi Odette

Thank you for your response. Would it be possible for you to log on to our PC using Team-viewer as I am technologically challenged when it comes to TNG.

I would greatly appreciate your assistance

Kindest regards

Rory:)
by Norfolk Place
Mon Sep 17, 2018 2:24 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 9014

Norfolk Place

Hi Tatum

Thank you for taking my call this afternoon.

I have attached another extension report Apartment 201. You will note that on the 30.07.2018, 31.07.2018 and 01.08.2018 the same calls, same call duration and same charges show on the three dates. Something is wrong
by Norfolk Place
Thu Sep 06, 2018 2:15 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 9014

Norfolk Place

Good morning, We are experiencing issues when printing "Extension Detail Reports" We have picked up that - on the 30.07.2018 at 13:08:00 a call was made through Barrack Street, duration of the call 00.06:34. This call, after (00:06:34), the call was ended to ± 13:14:34 The next call made o...
by Norfolk Place
Thu Sep 06, 2018 1:50 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 0
Views: 1453

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