Datatex Dynamics

Hi Belinda, Recordings are not being processed for our JHB site. We have tried the following: 1) restart of sweeper 2) restart of server "service" 3) full restart of server Attached is the CRE log, reflecting the error: [2013-04-05 11:18:02.562] Version [1.6.4.9] ERROR: RTP to PCM for /opt...

We have had a few calls recently that, have been recorded successfully, but when they are played back in the supervisor, the call appears to be out of sync. Basically, the client responds to the sales consultant before the question has been completed. This is resulting in a call that is incomprehens...