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Calls not being recorded for one site

Hi Belinda, Recordings are not being processed for our JHB site. We have tried the following: 1) restart of sweeper 2) restart of server "service" 3) full restart of server Attached is the CRE log, reflecting the error: [2013-04-05 11:18:02.562] Version [1.6.4.9] ERROR: RTP to PCM for /opt...
by AllLife
Fri Apr 05, 2013 11:31 am
 
Forum: Amethyst
Topic: Calls not being recorded for one site
Replies: 1
Views: 2558

Recorded call's playback is out of sequence

We have had a few calls recently that, have been recorded successfully, but when they are played back in the supervisor, the call appears to be out of sync. Basically, the client responds to the sales consultant before the question has been completed. This is resulting in a call that is incomprehens...
by AllLife
Fri May 11, 2012 10:44 am
 
Forum: Amethyst
Topic: Recorded call's playback is out of sequence
Replies: 1
Views: 2872

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