Datatex Dynamics

Hi Belinda

Do you have any other solutions that will work with the current SMDR data?

Regards
Carl

Thanks

My problem with that is that the client will need to purchase an upgrade license from Avaya to upgrade to a new version.
Can you explain to me how the Rules.ini file works and maybe I can just add in a rule to put in the 0 to the numbers dialled?

Regards
Carl

Good day

Any update on this post?

Regards
Carl

Hi Belinda

I thought you were contacting Avaya support?
I have looked everywhere and there is no way to change the way that Avaya sends out the SMDR.

is it not possible to create a new plug in for the 8.1 data?

Regards
Carl

Hi Belinda

any progress on this?

Regards
Carl

Hi Belinda Thanks for that, I have tried the updated plugin and it now shows different information. I see in your post you have said that the format can not be changed on the Avaya system and I can confirm this is the case it can not be changed. Is there a newer plug in for the Avaya IPO 500 v2 v8.1...

Hi Belinda

Thanks. Log attached

Regards
Carl

Hi Belinda I didn't uninstall and reinstall, I just installed the software again on another machine to see if it was my machine causing the problem. That is correct, TNG web console is logging the calls but no Raw file is created, and the setting is set to Permanent. I have checked the permissions o...

Hi Belinda

This is the problem I have, And I have reinstalled the application on a completely different machine as well.

Regards Carl

Hi Belinda

As I mentioned before the raw.txt is not there. The TNG console is showing call activity but no raw.txt file is created.

Attached is the rules.ini

Thanks
Carl