Datatex Dynamics

Any news on this?

Hi Odette

Where can I send you the raw data? (It seems my posts did not go through)

Hi Odette

Looks like my reply disappeared. Where can I send you the text file? It will not upload.

Hi Odette

I have captured the raw data. Where can I email it to you? I tried to attach it with the PM but it does not allow me.

Thanks

Hi Leon

The plot thickens. TNG displays the date as 2001-07-13 and the raw data from the Convergence30 displays the date as 13/07/12. I have also used the BT Versatility file (it is the same PABX). I cannot change the PABX date format. What do I do now? Any suggestions?

Hi Leon

I clicked on the topmost extension number in the the live view and it comes up like above. The same when I draw a report from reports. I used today's date.

Any take on this?

Kobus

There is nothing in (C:\Program Files\Datatex\TNG\Export) and there is no raw.txt in the log files. There are just dated folders with tng.txt in them with no call data. The problem is not with date and time ranges. Any other ideas. Please check the date and time selection on the report. The time ran...

Thanks Belinda but this does not solve my problem at all. I get data through the buffer into the call list. It displays everything OK.

Date and time of the PABX and PC are correct. But still any report that I request has no call data in it. Any other ideas?

I have TNG connected to a Convergence 30. The data is showing in the call list with all the information appearing to be correct.
When I compile any report, it comes up with no data. What am I doing wrong?

I am trying to do an asterisk installation. I am now at the point where I need to change some info and I am in need of the technical password. Can someone be of assistance please? I have emailed support but have heard nothing yet.