Datatex Dynamics

Hi there, Is there a report that reflects the total ring time per agent (on 1 report)? I am looking at an Agent session summary report and I will need to do a report per agent. Cant I draw 1 report that shows me the total ring time per agent for a day, week or month in a summary format? Please advis...

With the move one of the consultants extensions have changed. I have ticked the “Ruby ext” Check box on TOPAZ for 9873. It reflects "Devise is not one of the listed ones". What steps did I miss? I need this ext to record as soon as possible. What do I need to change for this ext. to record...