Datatex Dynamics

Hi Datatex We are having a problem were after creating a Schedule the log file shows the following error. Please help. 2013-04-08 15:18:25:269 [1.1.1.11] - Executing scheduled report : admin_ExtensionDetail_20130408150923.rep [|email|] 2013-04-08 15:18:25:270 [1.1.1.11] - TReportScheduleThread.Execu...

After calling in and talking to Leon and another chap (apologises for not remembering his name) I was assisted I would like to say thank you to Leon he has been very helpful with all my problems and we have gone through the steps I need to take to get TNG working on the sites. He was well mannered, ...

Again Datatex has blown me off, after sending this message to datatex all i get is a email saying we will investigate. Nothing more has come of this!

Hi Datatex I would like to thank you for having the worst support system, Worst call center and worst program ever. We are a dealer with you and have under 30 clients that have TNG and would like to increase this amount but are having some many problems and we get no support! even asking for your SL...

Hi It seems that TNG has developed an issue with the CSV file. We keep getting a CSV input error. This is what the logs show. 2013-01-28 13:51:25:495 [1.0.7.0] - AMI Exception:ProcessAMIEvent: Access violation at address 0813F4D5, accessing address 000000A9 2013-01-28 13:51:25:495 [1.0.7.0] - AMI Ex...

Hi

I have tried following the instructions on how to activate tng live and still no luck not sure what to do now.

Hi Odette Please note. The TNG is not on a trial basis. it is a paid for full one year licences. Unless we recieved a trial licence? :? This is an on going issue. We were told to save the licence update tng to the lates available one then reply for a licence. This was done done as you had instructed...

Hi Odette I have added the required information. [root@host 20121211]# cat tng.log 2012-12-11 01:00:00:042 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" moved to processed. 2012-12-11 01:00:18:685 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-cus...

Hi

Can We look at the consitant tng Expiring first. This is the more serious issue here. The High CPU usage is something that can be dealt with at a later stage.

Hi I have this issue where tng expires frequently. I have tried updating it to the latest version but when I start TNg up again it take long to start up and pushes the processor load to 100%. But still does not start up. Is it better to repmove TNG complitly and start a new fresh istallation or is t...