Datatex Dynamics

sorry for the delay
have attached the audio file in .rar format
will check your theory on the problems and will update you later this week

Thanks

Hi So one of the calls that has been recorded can't be played back on the amethyst web supervisor console, console registers the calls for that extension but only one call won't play back you can access all the data eg. time,date and ext but cant listen to the recording gives error, also checked oth...

Sorry for the late reply had to wait on the old recordings. The first time error was recorded, was on the 30 April 2012. Yes, we did change from a dos based system to a web based system on the 22 april 2012 so we have to use google chrome to access the data-base. I have also checked the event viewer...

still waiting on feedback

The error occurs over 70% of the machine's and is completely random (50 agent on the floor) most of the machine's are running celeron cpu at 2.40GHZ with 512 DRR ram with onboard graphics/sound current version's on all machine's with Amethyst is v1.6.1.2 all machine are running Panda Endpoint protec...

Hi The amethyst record's but when play back calls, are fastforward (ff) or overlaps (attached an example .zip audio file) tried new usb recorder box new phone computers has 512ddr ram new cable's reinstalled software, that work's for about an 1 hour or 2 then reverts back to ff state if possible cou...