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Re: TNG not loading data - Asterisk PBX

Ami Log As Requested.

Andrew
by Andrew.Engelbrecht
Fri Mar 01, 2019 8:38 am
 
Forum: TNG
Topic: TNG not loading data - Asterisk PBX
Replies: 6
Views: 4782

Re: TNG not loading data - Asterisk PBX

Since my last update to this ticket TNG processed data for 4 days (up till 4 February) and never again. Any feedback on my previous post? Is this something that can be rectified?

Thanks
Andrew
by Andrew.Engelbrecht
Fri Feb 22, 2019 9:40 am
 
Forum: TNG
Topic: TNG not loading data - Asterisk PBX
Replies: 6
Views: 4782

Re: TNG not loading data - Asterisk PBX

Hi Belinda Ran TNG using strace as requested. Attached logfile. The trace file is too large to upload. Below please find the Dropbox link. https://www.dropbox.com/s/cspf8st8lrwn4vu/trace.log.gz?dl=0 I ran it yesterday and today; yesterday TNG processed the CDR flatfiles; same today; took an hour and...
by Andrew.Engelbrecht
Thu Jan 31, 2019 3:37 pm
 
Forum: TNG
Topic: TNG not loading data - Asterisk PBX
Replies: 6
Views: 4782

Re: TNG not loading data - Asterisk PBX

Hi Odette Below is the information as requested. As mentioned, when we ran 1.0.7.0 we had very little problems. The main reason for upgrading was the fact the 1.0.7.0 could not cost 06X numbers. We had the same issue on 1.0.7.0 with the peer list, but we did not go for days where the list was not pr...
by Andrew.Engelbrecht
Thu Jan 24, 2019 5:12 pm
 
Forum: TNG
Topic: TNG not loading data - Asterisk PBX
Replies: 6
Views: 4782

TNG not loading data - Asterisk PBX

Dear Sir / Madam We have a customer with 424 peers/extensions defined on their Asterisk PBX. TNG has not loaded any CDR data for 10 days as it is unable to process the Peer List. TNG logfile is full of entries below 2019-01-23 10:46:14:704 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List ...
by Andrew.Engelbrecht
Thu Jan 24, 2019 3:01 pm
 
Forum: TNG
Topic: TNG not loading data - Asterisk PBX
Replies: 6
Views: 4782

TNG does not complete procesing of peer list

We run TNG for Asterisk on a server with 540 peers configured; restarted tng 3 days ago; has still not managed to process the peerlist. Ami log indicated that peerlist request is sent roughly every minute, which is not enough time for the previous request to complete. 2018-12-14 11:44:41:079 [1.1.1....
by Andrew.Engelbrecht
Fri Dec 14, 2018 12:48 pm
 
Forum: TNG
Topic: TNG does not complete procesing of peer list
Replies: 1
Views: 2918

TNG not calculating call cost

Dear Sir / Madam

Attached is an example of a report with calls but no cost (destination 064...). The Call Cost Calculator does calculate a value for the numbers.

TNG v 1.0.7.0 for Asterisk; default ratebook is za_telkom.

Regards
Andrew
by Andrew.Engelbrecht
Mon Nov 05, 2018 9:22 am
 
Forum: TNG
Topic: TNG not calculating call cost
Replies: 1
Views: 2246

Re: Reports

Hi Luanda Thank you for your response. I tried the Page Break option with no joy (please see attached). I think you misunderstood me with the re-run request. We have a customer where two months in a row the reports did not reach the customer by email as configured (smtp relay and postfix issue). We ...
by Andrew.Engelbrecht
Tue Jul 26, 2016 12:55 pm
 
Forum: TNG
Topic: Reports
Replies: 2
Views: 3182

Reports

I have a couple of questions re reports 1) Is it possible to print a detailed User Detail Report with page breaks after each user (will be handy to schedule 1 report as opposed to many individual; also, no need to create new scheduled reports for new users/extensions)? 2) Is it possible to re-run sc...
by Andrew.Engelbrecht
Wed Jun 29, 2016 10:04 am
 
Forum: TNG
Topic: Reports
Replies: 2
Views: 3182

Re: Various TNG Issues

Hi Luanda

Managed to get TNG working again. Changed manager settings to be (not sure if CDR is necessary)

read = system,command,cdr
write = system,command,cdr

Started processing 480 peers @ 08:09:31; completed @ 08:29:03.

Andrew
by Andrew.Engelbrecht
Fri Feb 05, 2016 10:15 am
 
Forum: TNG
Topic: Various TNG Issues
Replies: 10
Views: 11815
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