Datatex Dynamics

Dear Support Amethyst: 24.06.2015 – Number not completely captured in the number field. Same call but in the first instance the complete 10 digit number 0810273710 was displayed, thereafter a digit was missing (9 digits) 081027 310 is displayed for the same call. Please can you investigate and advis...

Dear Support On the AMTClient Ext 5255 / 166, one call was split into various conversations. As per the user the call was not placed on hold. It is almost as though the entire conversation is in segments.. First call record is: 2015-05-06 15:47:40 Number Recording # C150506-000D62 Duration 00:00:09 ...

In response to my questions, I'm responding to your question/ guidance as indicated: 1. There are recordings. 2. On the recordings in Supervisor, there are no phone numbers and call direction (under IO column). How do we resolve AMTMitel not sending call details, but the actual call is on Supervisor...

Dear Support
The AMT Client user 5299, the popup does not populate, please advise.
No call details are populating viz number dialed or received, no reference of call, no IQ, no subject due to pop up not coming through.

Your urgent assistance will be appreciated.
Thx

On the supervisor interface, there is no call CLI displayed. Only the first 3 digits of the number for 2 users out of 18 users. Please advise how to rectify this.

The Pop ups are not populating with every call made.

CTI user are not populating regularly. When a call is made the previous pop up disappears.

Dear Support I have encounted the following error message from Amethyst. "[2014-10-27 22:37:24] Version [1.6.3.18]Archive error: Insufficient free space for database on archive drive: I/O error" The last daily backup was two days ago. We did an archive on 30 September to free data space. D...

[SETTINGS] SCREENPOP=0 WRAPUPTIME=7 USERANDCOMPUTER=0 EXTENSION=5187 SCREENSHOTON=0 SAMPLECOUNT=5 SAMPLEINTERVAL=3 SNAPSHOTINTERVAL=10 AQMMINDUR=0 VERSION=USB 1.6.3.5 AGC=0 REMOTESTARTSTOP=0 CLIENTSTATE=0 DEVICEID=0 RECORDINGTYPE=0 MIN_PING_SERVER=5 TRIGGER=2 USERIGHT=1 ACTIVELISTENPORT=3085 OUTLOOK...

Hi
I have a new USB tap which I replaced since the USBClient is not recording. The clientstate is in CTI mode. Please can you advise.
Thanks
LP