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Re: Call Detail Report Drill down and Summary not displaying

Hi Belinda ,

To answer question 1 , yes the reporting showed the costing exactly like the screenshot i posted the first time.

I currently cant export to csv as this feature is not available in this version of your TNG application.

Is there and alternative way ?

Regards
by adrian
Wed Jul 31, 2013 10:39 am
 
Forum: TNG
Topic: Call Detail Report Drill down and Summary not displaying cos
Replies: 5
Views: 5546

Re: Call Detail Report Drill down and Summary not displaying

Hi Belinda , Thank you for the feedback . I followed the instructions as you requested and did the sync but when the reports are being pulled i am still getting the fault where the costing does not match up , the client sees this as a serious problem because they now consider the reporting to be una...
by adrian
Wed Jul 31, 2013 8:03 am
 
Forum: TNG
Topic: Call Detail Report Drill down and Summary not displaying cos
Replies: 5
Views: 5546

Call Detail Report Drill down and Summary not displaying cos

Hi Support ,

Could you please assist with this mather .

Why would the costing differ from summary to drill down on the specific account.

Please see attached zip with screenshots with examples.

Regards
by adrian
Tue Jul 30, 2013 9:54 am
 
Forum: TNG
Topic: Call Detail Report Drill down and Summary not displaying cos
Replies: 5
Views: 5546

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