Datatex Dynamics

If the Archive drive takes to long to mount, the page might display before the disk space is shown and then there would be an "Error retrieving disk information".

The new Amethyst 2 Archive service can be used without sharing a windows or network drive. Requirements ⋅ Windows Server with local drives that have storage available for the recordings. The service can't access mapped drives. ⋅ HTTPS access between the Amethyst 2 server and the ...

Here with the preferred config for the install: TNG and Asterisk: Suggested setup I will attached an RPM install for Centos HERE . You will have to upgrade it to version 1.1.1.13 after you have run it once to build all the required files. You can use the update 1.1.1.13 from the website TNG Update v...

Version 1.7.4.3 of Amtmitel is required for proper Siptrunk barring.
This is the MiTai 6 Version

Here with an Update for the TNG Barring for Mitel version 7 and 8 (MiTAI 5) Please add the following section to your INI file and replace the IP with your Mitel IP and the "SIP_TRUNK1" and "SIP_TRUNK2" with the Network Element of your Sip trunks: [SIPTRUNKS_192.168.15.22] SIP_TRU...

The QUEUEREFERENCE allows the queue or DID number to be placed in the reference field on the recordings. These are the different behaviour: 0=Disabled 1=DID value available from the previous device 2=Queue from the previous device 3=DID fro the First Device detected on the call 4=Queue from the firs...

As Discussed. Checking the logs in /opt/datatex/tng/logs/20190822/ you can use this command to view the log live. (user CTRL + C to stop the tail command. ) tail -f tng.log Next open the page with Chrome and then open the developer console. (F12) go to the CONSOLE tab and then try and click on the b...

The Amethyst Webadmin 1 can get stuck if there is to many files in the change.log that needs to be processed. The following command will show all the change.log files that the webadmin is possibly picking up to process: ls -l /opt/amethyst/bin/change.log* /opt/amethyst/bin/hdd/change.log* /opt/ameth...

There is a new option to allow the Queue number from the Mitel to be shown in the Recording Reference field of the recording made. By enabling the option QUEUEREFERENCE, in the INI file, the queue number, if available, will be sent through as part of the recording information to the recorder. It is ...

If you have a problem with the Controller IP not changing on the CRE recording configuration, even though the extension has been moved to another controller. The CRE might have cached the extension's initial IP and it keeps using it. We have seen this issue at Hosted sites, where there are many diff...