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Configure iRecall replication

REQUIRED: ⋅ AMT1 Web Admin 1.6.5.27 or newer. ⋅ iRecall extension to be added to device list. ⋅ iReCall Replicator ⋅ Logins for iRecall to configure replicator with same details. STEPS: ⋅ Log into webadmin: AMT1-Webadmin016527.png ⋅ Add iR...
by Belinda Frick
Thu May 07, 2020 4:37 pm
 
Forum: Support Archive's (Amethyst)
Topic: Configure iRecall replication
Replies: 0
Views: 123

Re: Error Licensing TNGLive

Dear Kent

Following up if you manage to register TNG.

If not registered it will run in free mode
(some features will be disabled and on the home page have a lock icon).

You will only have access to calls for the last month.
by Belinda Frick
Wed May 06, 2020 1:50 pm
 
Forum: TNG
Topic: Error Licensing TNGLive
Replies: 2
Views: 135

Re: Error Licensing TNGLive

Dear Kent

Admin restarted the license manager this morning.

Please click on Register and follow the process.
by Belinda Frick
Tue May 05, 2020 3:41 pm
 
Forum: TNG
Topic: Error Licensing TNGLive
Replies: 2
Views: 135

Re: New Mitel version 9 / 10 - AMTMitel Call details

QUERY: Client is using AMTMitel 1.6.6.4 with Mitai 5 and receiving call details for one controller on older controller software 8.0 PR3(no licensing to upgrade), but upgraded their other controllers to : Release level : 9.0 SP3 PR1 Active software load : 9.0.3.24 What upgrades should they use: &sdo...
by Belinda Frick
Thu Apr 23, 2020 3:16 pm
 
Forum: Amethyst
Topic: New Mitel version 9 / 10 - AMTMitel Call details
Replies: 2
Views: 392

Re: TNG Live keeps losing its licence/activation

Dear Johan Thank you for completing the activation for Medpro. Please enable alarms and setup a daily scheduled report to help with monitoring. If it looses activation again, I will need the same files to investigate. As discussed, please check if other branches also needs activation and advise me o...
by Belinda Frick
Thu Mar 05, 2020 3:06 pm
 
Forum: Topaz
Topic: TNG Live keeps losing its licence/activation
Replies: 6
Views: 651

Re: TNG Live keeps losing its licence/activation

Dear Johan Thank you. Cipla Medpro showed on our license manager and has been activated. Please monitor if it stays active, and contact Support if any issues. If any errrors with activation, it will be logged in the tng.log file. The attached file has the normal entries for successful connection. Pl...
by Belinda Frick
Thu Mar 05, 2020 2:40 pm
 
Forum: Topaz
Topic: TNG Live keeps losing its licence/activation
Replies: 6
Views: 651

Re: TNG Live keeps losing its licence/activation

Dear Johan

As discussed, please attached the following:

tng.log for the date you last did the activation
tng.ini
screenshot of ipconfig
by Belinda Frick
Thu Mar 05, 2020 2:12 pm
 
Forum: Topaz
Topic: TNG Live keeps losing its licence/activation
Replies: 6
Views: 651

TNGLive(no buffer) with a buffer

TNGLive has the option for with or without buffer. The TNG buffer is serial and will only buffer data received from serial connection (com port). NOTE: TNGLive(no buffer) can also be installed with a buffer. ⋅ If standard TNG buffer( serial ) is used, it must be configure to AUTO DUMP data...
by Belinda Frick
Thu Feb 06, 2020 2:02 pm
 
Forum: Support Archive's (TNG)
Topic: TNGLive(no buffer) with a buffer
Replies: 0
Views: 324
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