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Re: Amethyst 2 Archive facility

To enable auto purge for AMETHYST2 the Archive service must be installed. There are no auto purge/'days to keep alive' feature without the Archive service running. Advantage is that: ⋅ archived recordings can be access via Supervisor2 and ⋅ the Archive Service maintains the EXCLU...
by Belinda Frick
Wed Mar 03, 2021 2:28 pm
 
Forum: Amethyst
Topic: Amethyst 2 Archive facility
Replies: 2
Views: 716

Re: Amethyst 2 Archive facility

If recordings has been archived in AMETHYST1 and has not yet been purged from the database at the time of the upgrade, and the Archive Service is installed, those recording can be accessed via Supervisor2. The Archive Service must be configured to include those locations. The locations must be avail...
by Belinda Frick
Wed Mar 03, 2021 2:23 pm
 
Forum: Amethyst
Topic: Amethyst 2 Archive facility
Replies: 2
Views: 716

AMETHYST2: How to I check the drive space of AMT2 server?

QUESTION: I need to see the space allocation of the drive space on the AMETHYST2 server. How can I check this? OVERVIEW: There is an option to pull a manual report, the System Status report, which indcludes disk information. SUGGESTION: ⋅ Log into Webadmin: 20201208-AMT2-login.png ⋅&...
by Belinda Frick
Tue Dec 08, 2020 2:08 pm
 
Forum: Amethyst
Topic: AMETHYST2: How to I check the drive space of AMT2 server?
Replies: 1
Views: 367

AMETHYST2: How do I add a user to a Supervisor group

Log into Supervisor with administrator login: 20201119-AMT2-SUP-1.png Select ‘Administrations’ page: 20201119-AMT2-SUP-admin-1.png Select 'Group User Maintenance': 20201124-AMT2-SUP-Group-1.png Select the required Supervisor group name. NOTE: You must first create the Supervisor group under 'Add/Cha...
by Belinda Frick
Tue Nov 24, 2020 4:20 pm
 
Forum: Amethyst
Topic: AMETHYST2: How do I add a user to a Supervisor group
Replies: 0
Views: 175

AMETHYST2: How to I check which user are in which groups?

Log into Supervisor with administrator login: 20201119-AMT2-SUP-1.png Select ‘Administrations’ page: 20201119-AMT2-SUP-admin-1.png Click on the icon for Group Diagram: 20201119-AMT2-SUP-diagram-1.png To see which supervisor are linked to which groups tick ‘Show supervisors linked to the group’. To s...
by Belinda Frick
Thu Nov 19, 2020 10:29 am
 
Forum: Amethyst
Topic: AMETHYST2: How to I check which user are in which groups?
Replies: 0
Views: 163

Re: TNG Call barring not working

Mitel was upgraded from Version 8 to Version 9 by Senzo. The TNG Barring service that is running is the old version that doesn’t support MiTAI 6, for example: dtxMitel_MiTai.log: 2020-09-21 00:03:48 [1.0.5.4] Error connecting to 172.16.108.2 2020-09-21 00:04:48 [1.0.5.4] Error in MiTAIController.Ope...
by Belinda Frick
Tue Oct 13, 2020 5:30 pm
 
Forum: TNG
Topic: TNG Call barring not working
Replies: 1
Views: 503

AMETHYST2 and AMTMitelCRE 1.7 and newer: add extensions

How do I add CRE extensions to recording in AMETHYST2? OVERVIEW: In AMETHYST2 you set the devices to be recorded to RECORD status in AMETHYST Webadmin on the MAPPING screen. 20201001-AMT2-MAPPING.png You cannot add the device, it will auto update to the MAPPING screen once the first recording is mad...
by Belinda Frick
Thu Oct 01, 2020 6:56 pm
 
Forum: Support Archive's (Amethyst)
Topic: AMETHYST2 and AMTMitelCRE 1.7 and newer: add extensions
Replies: 0
Views: 295

TNGLive: access required to register

The Client's TNG PC must have internet access to be able to connect to: ⋅ 'activate.tnglive.co.za' and ⋅ TCP outgoing port 80 must be allowed. How do I test if the access is in place to: ⋅ Open your tng browser and enter the following as URL ' activate.tnglive.co.za ' Y...
by Belinda Frick
Tue Sep 29, 2020 2:08 pm
 
Forum: Support Archive's (TNG)
Topic: TNGLive: access required to register
Replies: 0
Views: 294

Switzerland costing incorrect.

OVERVIEW: South-Africa now has various providers with competitive rates and special discounts for specific clients. To cater for this TNG has the Custom rates feature to allow setup of custom rates. In this example International call to Switzerland landline from Telkom line is setup as custom rate....
by Belinda Frick
Mon Sep 14, 2020 7:39 pm
 
Forum: TNG
Topic: Switzerland costing incorrect.
Replies: 0
Views: 254

Re: Schudule report e-mail

Pierre

To change the e-mail address you will need to delete the schedule and
add the new schedule with the correct e-mail address:

TNG and scheduled reports/archiving reports
by Belinda Frick
Thu Jul 23, 2020 3:39 pm
 
Forum: TNG
Topic: Schudule report e-mail
Replies: 1
Views: 489
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