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Re: TNG Call barring not working

Mitel was upgraded from Version 8 to Version 9 by Senzo. The TNG Barring service that is running is the old version that doesn’t support MiTAI 6, for example: dtxMitel_MiTai.log: 2020-09-21 00:03:48 [1.0.5.4] Error connecting to 172.16.108.2 2020-09-21 00:04:48 [1.0.5.4] Error in MiTAIController.Ope...
by Belinda Frick
Tue Oct 13, 2020 5:30 pm
 
Forum: TNG
Topic: TNG Call barring not working
Replies: 1
Views: 55

AMETHYST2 and AMTMitelCRE 1.7 and newer: add extensions

How do I add CRE extensions to recording in AMETHYST2? OVERVIEW: In AMETHYST2 you set the devices to be recorded to RECORD status in AMETHYST Webadmin on the MAPPING screen. 20201001-AMT2-MAPPING.png You cannot add the device, it will auto update to the MAPPING screen once the first recording is mad...
by Belinda Frick
Thu Oct 01, 2020 6:56 pm
 
Forum: Support Archive's (Amethyst)
Topic: AMETHYST2 and AMTMitelCRE 1.7 and newer: add extensions
Replies: 0
Views: 40

TNGLive: access required to register

The Client's TNG PC must have internet access to be able to connect to: ⋅ 'activate.tnglive.co.za' and ⋅ TCP outgoing port 80 must be allowed. How do I test if the access is in place to: ⋅ Open your tng browser and enter the following as URL ' activate.tnglive.co.za ' Y...
by Belinda Frick
Tue Sep 29, 2020 2:08 pm
 
Forum: Support Archive's (TNG)
Topic: TNGLive: access required to register
Replies: 0
Views: 45

Switzerland costing incorrect.

OVERVIEW: South-Africa now has various providers with competitive rates and special discounts for specific clients. To cater for this TNG has the Custom rates feature to allow setup of custom rates. In this example International call to Switzerland landline from Telkom line is setup as custom rate....
by Belinda Frick
Mon Sep 14, 2020 7:39 pm
 
Forum: TNG
Topic: Switzerland costing incorrect.
Replies: 0
Views: 62

Re: Schudule report e-mail

Pierre

To change the e-mail address you will need to delete the schedule and
add the new schedule with the correct e-mail address:

TNG and scheduled reports/archiving reports
by Belinda Frick
Thu Jul 23, 2020 3:39 pm
 
Forum: TNG
Topic: Schudule report e-mail
Replies: 1
Views: 215

Re: 0 striped from incoming transferred number

Dear Andre See below an extract from the raw.txt file. Please note that these are unformatted data strings from the PABX. You will note that some numbers does not have a leading zero, for example: 745818534 406 421 200720 07:35 00H03M09 02102 745818534 406 001 245 7189 You need to configure the PABX...
by Belinda Frick
Wed Jul 22, 2020 9:57 am
 
Forum: TNG
Topic: 0 striped from incoming transferred number
Replies: 1
Views: 181

Re: TNG OCS Interface is slow

Kent

I have escalated your query to confirm what the expected delays can be
for this solution where TNG is configured to receive call data from a service that connects to a database.
by Belinda Frick
Tue Jul 21, 2020 12:02 pm
 
Forum: TNG
Topic: TNG OCS Interface is slow
Replies: 2
Views: 273

Re: TNGLync Communication link failure

Dear Kent TNG connects to the Lync service to receive the call details instead of a PABX. The network connection option used, thus simulates connection to a network PABX. Please try the 'Idle Disconnect' option to ensure TNG will check from time to time if connected to the "PABX". NOTE: Ma...
by Belinda Frick
Tue Jul 21, 2020 11:56 am
 
Forum: TNG
Topic: TNGLync Communication link failure
Replies: 2
Views: 1402

Re: TNGLync Communication link failure

Kent phoned in and confirmed:

  1. OCS install files was obtain from forum:
    TNG and Microsoft Office Communication Server Lync (OCS)
  2. TNG version is 1.1.1.12

QUERY: TNGLync Service does not establish a new connection if the LynDB becomes unavailable
by Belinda Frick
Tue Jul 21, 2020 11:44 am
 
Forum: TNG
Topic: TNGLync Communication link failure
Replies: 2
Views: 1402

Re: TNG - Botswana Rates Information 22062020

Dear Anna RE telephone conversation. TNG is now costing Botswana rates, but does not have the new prefixes. You need to configure these prefixes as a custom rate - please see custom rates configuration: TNG - Simple Custom Rate Summary: ⋅ Save the latest Windows dll (as per link : TNG - Si...
by Belinda Frick
Wed Jul 15, 2020 10:47 am
 
Forum: TNG
Topic: TNG - Botswana Rates Information 22062020
Replies: 2
Views: 450
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