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Re: Recordings for Amt1 and Amt2

by Belinda Frick
Wed Apr 06, 2022 2:23 pm
 
Forum: Amethyst
Topic: Recordings for Amt1 and Amt2
Replies: 1
Views: 987

Re: TNG Mitel Barring Service Installation Manual

PLEASE NOTE:

Mitel requires a usage license for Mitai from version 6+
This fee is payable to Mitel.
by Belinda Frick
Thu Aug 05, 2021 3:19 pm
 
Forum: Support Archive's (Amethyst)
Topic: TNG Mitel Barring Service Installation Manual
Replies: 2
Views: 4841

Re: Install TNG4asterisk Centos

Also refer to topic:

Centos 6 and TNG
by Belinda Frick
Thu May 27, 2021 8:49 am
 
Forum: TNG
Topic: Install TNG4asterisk Centos
Replies: 1
Views: 2050

Re: Amethyst 2 Archive facility

To enable auto purge for AMETHYST2 the Archive service must be installed. There are no auto purge/'days to keep alive' feature without the Archive service running. Advantage is that: ⋅ archived recordings can be access via Supervisor2 and ⋅ the Archive Service maintains the EXCLU...
by Belinda Frick
Wed Mar 03, 2021 2:28 pm
 
Forum: Amethyst
Topic: Amethyst 2 Archive facility
Replies: 2
Views: 1483

Re: Amethyst 2 Archive facility

If recordings has been archived in AMETHYST1 and has not yet been purged from the database at the time of the upgrade, and the Archive Service is installed, those recording can be accessed via Supervisor2. The Archive Service must be configured to include those locations. The locations must be avail...
by Belinda Frick
Wed Mar 03, 2021 2:23 pm
 
Forum: Amethyst
Topic: Amethyst 2 Archive facility
Replies: 2
Views: 1483

AMETHYST2: How to I check the drive space of AMT2 server?

QUESTION: I need to see the space allocation of the drive space on the AMETHYST2 server. How can I check this? OVERVIEW: There is an option to pull a manual report, the System Status report, which indcludes disk information. SUGGESTION: ⋅ Log into Webadmin: 20201208-AMT2-login.png ⋅&...
by Belinda Frick
Tue Dec 08, 2020 2:08 pm
 
Forum: Amethyst
Topic: AMETHYST2: How to I check the drive space of AMT2 server?
Replies: 1
Views: 778

AMETHYST2: How do I add a user to a Supervisor group

Log into Supervisor with administrator login: 20201119-AMT2-SUP-1.png Select ‘Administrations’ page: 20201119-AMT2-SUP-admin-1.png Select 'Group User Maintenance': 20201124-AMT2-SUP-Group-1.png Select the required Supervisor group name. NOTE: You must first create the Supervisor group under 'Add/Cha...
by Belinda Frick
Tue Nov 24, 2020 4:20 pm
 
Forum: Amethyst
Topic: AMETHYST2: How do I add a user to a Supervisor group
Replies: 0
Views: 543

AMETHYST2: How to I check which user are in which groups?

Log into Supervisor with administrator login: 20201119-AMT2-SUP-1.png Select ‘Administrations’ page: 20201119-AMT2-SUP-admin-1.png Click on the icon for Group Diagram: 20201119-AMT2-SUP-diagram-1.png To see which supervisor are linked to which groups tick ‘Show supervisors linked to the group’. To s...
by Belinda Frick
Thu Nov 19, 2020 10:29 am
 
Forum: Amethyst
Topic: AMETHYST2: How to I check which user are in which groups?
Replies: 0
Views: 505

Re: TNG Call barring not working

Mitel was upgraded from Version 8 to Version 9 by Senzo. The TNG Barring service that is running is the old version that doesn’t support MiTAI 6, for example: dtxMitel_MiTai.log: 2020-09-21 00:03:48 [1.0.5.4] Error connecting to 172.16.108.2 2020-09-21 00:04:48 [1.0.5.4] Error in MiTAIController.Ope...
by Belinda Frick
Tue Oct 13, 2020 5:30 pm
 
Forum: TNG
Topic: TNG Call barring not working
Replies: 1
Views: 1023

AMETHYST2 and AMTMitelCRE 1.7 and newer: add extensions

How do I add CRE extensions to recording in AMETHYST2? OVERVIEW: In AMETHYST2 you set the devices to be recorded to RECORD status in AMETHYST Webadmin on the MAPPING screen. 20201001-AMT2-MAPPING.png You cannot add the device, it will auto update to the MAPPING screen once the first recording is mad...
by Belinda Frick
Thu Oct 01, 2020 6:56 pm
 
Forum: Support Archive's (Amethyst)
Topic: AMETHYST2 and AMTMitelCRE 1.7 and newer: add extensions
Replies: 0
Views: 684
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