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Re: Cannot Reach TNG site

Good day Katleho As discussed, please see below forum post to assist you. How do I re-install/move TNG http://forums.datatex.co.za/viewtopic.php?f=24&t=123&p=5935&hilit=install+tng#p123 How do I import raw data http://forums.datatex.co.za/viewtopic.php?f=24&t=156&p=156&#p156 ...
by Odette Danster
Tue Apr 30, 2019 3:07 pm
 
Forum: General Support
Topic: Cannot Reach TNG site
Replies: 1
Views: 1929

Re: 0:00 costing on 063;065;010

From: Azhar [mailto:azhar@erita.co.za] Sent: 15 March 2019 15:47 To: Odette Danster Cc: support@erita.co.za Subject: Ericsson BP250 at my office test unit Hi Odette, This is a test did at the office with my test unit Ericsson BP250 wit 062,063,064,065,066,067,068,069,087,010 These numbers wont cost,...
by Odette Danster
Fri Mar 22, 2019 4:51 pm
 
Forum: General Support
Topic: 0:00 costing on 063;065;010
Replies: 1
Views: 624

Re: Incoming calls bug

Dear Kyle Thank you for your query. As per telephonic and e-mail conversations, you provided the raw data files for the same date/time range as per TNG report attached ( incoming call bug.xlsx ). I had to simulate the reported issue which was that no number appears on reports for incoming calls and ...
by Odette Danster
Tue Mar 12, 2019 5:13 pm
 
Forum: General Support
Topic: Incoming calls bug
Replies: 2
Views: 604

Re: TNG does not complete procesing of peer list

Dear Andrew Please accept our sincerest apologies for the delay in reply. Kindly confirm if you are still experiencing issues connecting to the dialplan and peerlist? If so, please check/edit the "AMI / writetimeout" setting in the manager.conf for the "TNG" user. By default it i...
by Odette Danster
Wed Jan 09, 2019 1:12 pm
 
Forum: TNG
Topic: TNG does not complete procesing of peer list
Replies: 1
Views: 760

Re: TNG - Simple Custom Rate

Latest Linux version of Simple Custom rates: all_custom_simple_linux.rar Download the rar-attachment and once prompted, please enter ' datatex ' as the password. Once extracted, you need to save the " all_custom_simple.so " file in the "Rates" folder and edit the INI file. This i...
by Odette Danster
Fri Jan 04, 2019 11:45 am
 
Forum: TNG
Topic: TNG - Simple Custom Rate
Replies: 7
Views: 6563

Re: Norfolk Place

Dear Rory We are still busy with simulation tests on our in-house TNG. The rawdata files has been read into the test TNG and we are now comparing the report information from the TEST-TNG to the report you provided. Once all our checks are complete and the report information matches the rawdata (call...
by Odette Danster
Thu Oct 04, 2018 5:23 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 1242

Re: Access Violation message when opening Report

Dear Vishen Please accept my sincerest apologies for the delay in response to your query. The error message usually points to one of the below: 1. permission - Windows User account does not have permission to access the TNG directory, or 2. the TNG installation was not run as the 'administrator' acc...
by Odette Danster
Thu Oct 04, 2018 5:09 pm
 
Forum: TNG
Topic: Access Violation message when opening Report
Replies: 1
Views: 665

Re: Budgeting

Dear Theu Please accept our sincerest apologies for the delay in responding to your query. Kindly click on the link below to access our forum post explaining the Mitel barring with TNG. http://forums.datatex.co.za/viewtopic.php?f=6&t=2295&p=5449&hilit=mitel+tng+barring#p2304 Please Note:...
by Odette Danster
Thu Oct 04, 2018 2:13 pm
 
Forum: TNG
Topic: Budgeting
Replies: 1
Views: 720

Re: compatibility check

Dear Kyle The Matrix Eternity PBX has not yet been tested for compatibility with our TNG software. Please click on the forum link below: http://forums.datatex.co.za/viewtopic.php?f=28&t=1385&start=0&hilit=write+plugin The software (TNG) needs to be able to translate the call data string ...
by Odette Danster
Thu Oct 04, 2018 1:55 pm
 
Forum: General Support
Topic: compatibility check
Replies: 3
Views: 1215

Re: Norfolk Place

Dear Rory Thank you for your query. Please accept our sincerest apologies for the delay. We need to investigate this issue further. Kindly attach the rawdata (call details/smdr) files for the same date range (30/07/2018 - 01/08/2018) as per report in question. On the TNG host PC, navigate to C:\Prog...
by Odette Danster
Fri Sep 14, 2018 12:13 pm
 
Forum: TNG
Topic: Norfolk Place
Replies: 8
Views: 1242
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