Datatex Dynamics

Hi All We have been having an issue since last week where supervisors cannot send emails. The whole system seems stable and when they try to send an email there is no error. The email does not seem to go out at all. It has stopped for all users. I've checked the "Configure Mail/SMS Settings&quo...

Good Morning

We will be changing our IPs on our mitel system this Friday. Could you please assist in reconfiguring the IPs regarding our recording system.


Kind Regards
Hentie

Hi Belinda

Yes I have tried Googling the error and applying their solutions(running sfc fix, logging on in safemode etc), but AMT listen is still coming up with the class not registered error.

Hi There We have been having a problem with AMT listen. At first we could not see any of our archives. That issue has been fixes by Lee. Now we can get into our old archives with AMT listen, but when we search for a specific recording and double click on it we get an error "Class nor registered...

Hi Belinda

We gave full permissions to our amethyst user which did not work. Where after we have full permissions to the everyone group which did work. While working it is not really a best practice to give everyone access to our archived recordings.

Hi There

Would you mind please sending me a link for the new amethyst client version CTI 1.6.5.12. I’ve checked the administration console under the software downloads, but we do not have the new version available to download. Our versions stop at 1.6.4.x

Thank you

Hi Guys I've recently received this error. It is most likely a permission error, but I'm not sure where I am supposed to go to grant the appropriate permissions. I've checked the archive/backup location and the permissions seem fine. ------------------------------------------------------------------...

Hi There

Our call center manager has just informed me that all the calls for this past Friday are missing for all call center users. How can I retrieve this, see what happened or try and rectify it in any way?

Please assist

Hi Belinda

We can telnet to the location but we cannot browse. The site is also internal so there is no firewall blocking it and we have no proxy. Nothing has changed recently.

Hi Guys

I can't get into our administrator web console even though the supervisor site works. I'm pretty sure that nothing has changed. Would you please assist.