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Supervisors cannot send emails

Hi All We have been having an issue since last week where supervisors cannot send emails. The whole system seems stable and when they try to send an email there is no error. The email does not seem to go out at all. It has stopped for all users. I've checked the "Configure Mail/SMS Settings&quo...
by Hentie
Mon Sep 19, 2016 9:14 am
 
Forum: Amethyst
Topic: Supervisors cannot send emails
Replies: 0
Views: 2264

IP Changes

Good Morning

We will be changing our IPs on our mitel system this Friday. Could you please assist in reconfiguring the IPs regarding our recording system.


Kind Regards
Hentie
by Hentie
Tue Mar 29, 2016 9:25 am
 
Forum: Amethyst
Topic: IP Changes
Replies: 0
Views: 1971

Re: AMT Listen: Class not registered

Hi Belinda

Yes I have tried Googling the error and applying their solutions(running sfc fix, logging on in safemode etc), but AMT listen is still coming up with the class not registered error.
by Hentie
Mon May 25, 2015 11:10 am
 
Forum: Amethyst
Topic: AMT Listen: Class not registered
Replies: 5
Views: 5503

AMT Listen: Class not registered

Hi There We have been having a problem with AMT listen. At first we could not see any of our archives. That issue has been fixes by Lee. Now we can get into our old archives with AMT listen, but when we search for a specific recording and double click on it we get an error "Class nor registered...
by Hentie
Fri Mar 20, 2015 3:27 pm
 
Forum: Amethyst
Topic: AMT Listen: Class not registered
Replies: 5
Views: 5503

Re: Permission denied alert.

Hi Belinda

We gave full permissions to our amethyst user which did not work. Where after we have full permissions to the everyone group which did work. While working it is not really a best practice to give everyone access to our archived recordings.
by Hentie
Fri Aug 29, 2014 10:09 am
 
Forum: Amethyst
Topic: Permission denied alert.
Replies: 3
Views: 4228

New amethyst version

Hi There

Would you mind please sending me a link for the new amethyst client version CTI 1.6.5.12. I’ve checked the administration console under the software downloads, but we do not have the new version available to download. Our versions stop at 1.6.4.x

Thank you
by Hentie
Fri Aug 29, 2014 9:26 am
 
Forum: Amethyst
Topic: New amethyst version
Replies: 1
Views: 2513

Permission denied alert.

Hi Guys I've recently received this error. It is most likely a permission error, but I'm not sure where I am supposed to go to grant the appropriate permissions. I've checked the archive/backup location and the permissions seem fine. ------------------------------------------------------------------...
by Hentie
Thu Aug 07, 2014 9:34 am
 
Forum: Amethyst
Topic: Permission denied alert.
Replies: 3
Views: 4228

Calls missing for a whole day

Hi There

Our call center manager has just informed me that all the calls for this past Friday are missing for all call center users. How can I retrieve this, see what happened or try and rectify it in any way?

Please assist :?:
by Hentie
Mon Mar 24, 2014 10:30 am
 
Forum: Amethyst
Topic: Calls missing for a whole day
Replies: 1
Views: 2577

Re: Administrator Console

Hi Belinda

We can telnet to the location but we cannot browse. The site is also internal so there is no firewall blocking it and we have no proxy. Nothing has changed recently.
by Hentie
Mon Feb 03, 2014 2:41 pm
 
Forum: Amethyst
Topic: Administrator Console
Replies: 3
Views: 4006

Administrator Console

Hi Guys

I can't get into our administrator web console even though the supervisor site works. I'm pretty sure that nothing has changed. Would you please assist.
by Hentie
Thu Jan 30, 2014 9:53 am
 
Forum: Amethyst
Topic: Administrator Console
Replies: 3
Views: 4006
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