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Centos 6 and TNG

TNG is a 32 bit application and on 64bit servers if requires the 32bit version on the libraries to work. This should install the libz (32bit) on test. If you get this message, you need to install the libz 32bit ./tng: error while loading shared libraries: libz.so.1: cannot open shared object file: N...
by Leon van Heerden
Fri Nov 24, 2017 11:03 am
 
Forum: TNG
Topic: Centos 6 and TNG
Replies: 0
Views: 2303

Linux crash on HyperV with migrating or backup

There is a Linux kernel Bug from version 4.4.0-67 and newer that causes the Linux Kernel to generate Out of Memory errors and crash if the VM Guest is migrated live or backed up. Checking the Console you see many errors to this fact. These 2 links document the issue: KERNEL BUG MICROSOFT FORUM WorkA...
by Leon van Heerden
Thu Nov 23, 2017 1:26 pm
 
Forum: Amethyst
Topic: Linux crash on HyperV with migrating or backup
Replies: 0
Views: 1967

TES CSV Converter

The TES CSV Converter checks a CSV file and converts it the TES format. The resulting file will then contain only relevant data for the TES system. If the CSV files contains a record that doesn't match the INI file's RANGE sections, the file is rejected and moved to the Rejected folder. A log entry ...
by Leon van Heerden
Mon Sep 04, 2017 6:19 pm
 
Forum: TNG
Topic: TES CSV Converter
Replies: 0
Views: 17549

Re: TNG Plugin: ComX

There was a missing check for Incoming call, where the trunks have not been configured properly in the CDR settings. (/etc/commagui/man3000.patterns) The default Type is then set to Outgoing in the CDR file.

PComX.rar

Plugin v2017.05.30.1 attached.
by Leon van Heerden
Tue May 30, 2017 11:24 am
 
Forum: TNG
Topic: TNG Plugin: ComX
Replies: 4
Views: 6230

Sip Phones not registering properly and not recording

We have found that sometimes SIP phones do not register with the MBG and seem to use an existing Session to continue working. The Phone still works but doesn't show that it is connected to the MBG. Restarting the phone does NOT resolve the issue. We found that a SNOM phone was working but not record...
by Leon van Heerden
Tue May 16, 2017 11:36 am
 
Forum: Amethyst
Topic: Sip Phones not registering properly and not recording
Replies: 0
Views: 2204

Re: TNG Plugin: ComX

I have updated the plugin to support an SMDR format where the Source always seems to contain the extension and the destination always contain the number, regardless of call direction. To enable this facility, you will require the attached new plugin (version 2017.01.11.1). Once you have updated your...
by Leon van Heerden
Wed Jan 11, 2017 9:03 am
 
Forum: TNG
Topic: TNG Plugin: ComX
Replies: 4
Views: 6230

Amethyst Archive space allocation and management

Datatex has made the Archive facility available to give an external copy of the recordings to clients to include in their backups. Amethyst does not manage this location after archiving; the client manages their backups. The Archive process copies all the recordings and a copy of the database into t...
by Leon van Heerden
Fri Aug 05, 2016 11:58 am
 
Forum: Support Archive's (Amethyst)
Topic: Amethyst Archive space allocation and management
Replies: 0
Views: 2336

CRITICAL ERROR: "File not Open" from the AMTMITELCRE

This error is only reported on version 1.7.1.6 or newer. 2016-06-20 11:07:26 2016-06-20 11:07:26 #2300145 THE PACKET PROCESS THREAD EXECUTE ON CRE SERVER AMETHYST RAISED AN EXCEPTION: FILE NOT OPEN It is generated if a call has stopped and the MBG has given the close stream instruction and there is ...
by Leon van Heerden
Wed Jun 29, 2016 8:08 am
 
Forum: Support Archive's (Amethyst)
Topic: CRITICAL ERROR: "File not Open" from the AMTMITELCRE
Replies: 1
Views: 2310

Samsung ACD plugin settings

The plugin can read the following settings form an IP file "ASamsungUCS_ACD.ini". This INI file must be int he PABX3.exe folder. The Default for IGNOREQT is 0 If you set a positive value to IgnoreQT, the Average Queue Time and Longest Queue Time is compared to IgnoreQT. If the duration of ...
by Leon van Heerden
Fri Jun 10, 2016 4:23 pm
 
Forum: Support Archive's (RUBY2)
Topic: Samsung ACD plugin settings
Replies: 0
Views: 2728

Re: Waiting on Dial Plan and Peer List

Hi,
TNG also has to re-process the dial plan whenever changes are made to the dial plan. This is done automatically when the dialplan reloads.
Is the dial plan very big?
Are there alot of peer entries?

Leon
by Leon van Heerden
Tue May 17, 2016 1:55 pm
 
Forum: TNG
Topic: Waiting on Dial Plan and Peer List
Replies: 12
Views: 13305
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