Datatex Dynamics

Hi Support, Getting the following error when Amethyst 1.6 attempts to run scheduled archive: CRITICALERROR|32000|STOP|2013-02- 0906:50:06Archiveerror:Errorencryptingdatabase:Operationnotpermitted ******CriticalErrorssentto******* 2013-02-1906:50:062013-02-1906:50:06ARCHIVEERROR:ERRORENCRYPTINGDATABA...

Thank you!

The recording was found on a archive drive after checking for the file reference on the remote usbclient machine. The usbclient is running version 1.6.1.2 It appears that the client pc's date was incorrect, so the recording was incorrectly date stamped etc. Searching on for the file reference on ame...

Hi Leon,

Any feedback yet?

Hi Support,

Attached please find a gsc file that i can't play.

Could you please see if you can convert it to gsm or wav for me please

Thanks
Zane

Hi Leon,

Have you managed to update the plugin yet?

Been waiting on a solution since begining of Dec...

Thanks

Hi Leon,

The devices on these extensions are Mitel 5550 IP Consoles, so they will be reported as ATTN1, ATTN2 etc or the windows usersname of the cosole operattor (depending on programming). Both will report a alphanumeric name and not a number as their extension/device name.

Hi Belinda, Any feedback? If you look at the calls that you extracted from the data you will see that the console outgoing calls are not recorded under the console names/extension. The line numbers are used as the extension numbers... So it seems to be a simple error of the incorrect string being ca...

Hi Support,

Any feedback regarding this query?