Datatex Dynamics

Hi Conrad, I just took a random 086 number from one of your reports and tested it and it works here. Which numbers are not working for you? Did you check if the new calls coming in are still having the issue or did you go back and look at the historic information? Can you please supply one of the Ra...

Version 1.6.5.13 This update now allows the cached lookups for usernames to be disabled . This is used at sites where multiple PABXs with overlapping extension number ranges are used. The same extension can appear of 2 different PABXs and there should not be a cached lookup for those extensions. To...

Hi,
As per telephonic conversation, We are quoting to assist remotely to configure the additional disk space once your VM team has allocated the additional space.

Kind Regards
Leon

You can see the last 2 drives are both full.
Can you add another drive to store more live or do you want to reduce the amount of data that you store live?

Hi,
Sorry, I was not clear, Log into the Amethyst Webadmin and Click on the "Available Backspace" link in the SYSTEM box. This will show what is on the Amethyst Server.

The error states that the drive is full and that it will stop processing calls. The recording is still taking place, there is just not space to bring the recordings into the Main System. Please check the Available disk space (exclusive drives) and if there is not enough space one of the following ca...

Since the Amethyst Systems has moved over to Encrypted data between the services, any service that has not been upgraded to the Encrypted version will not function properly. If you put the Amethyst server in Debug mode, you will see the message "Unencrypted data received" which means that ...

Hi,
You can check with this port for more details:

My Phone book is blank. How do I recover my phonebook entry

Hi Frank,
The first post on the TNG Section shows it.

Here is a direct Link New Rates - USER Feedback

We have seen that the TNG and TcpProxy sometimes get stuck trying to access the same file. We have found a work around for this issue. Here is the batch file to rename the tcpproxy.txt file to RAW_yyyy_mm_dd_hh_mm_ss.txt. Place this file in the same folder as the tcpproxy.txt and rename it from &quo...