Datatex Dynamics

This seems like a Windows problem.

Open Internet Explorer to see if it is working.
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TNG was developed on Internet explorer 6 or higher.

Under investigation!

OVERVIEW This problem can occur when new hardware is installed on the PC after TNG has been installed. TNG uses these settings to generate a license number and when new hardware is installed it conflicts with the previously generated licence number. This will be addressed in a later version of tng. ...

OVERVIEW When installing TNG, the system will search and detect the TNG buffer automatically. This may take a while. As soon as this process is completed TNG will start logging calls. If the buffer was not detected, you will see a red flashing icon with a warning message, Invalid buffer or Buffer no...

1. User/Extension details Can I import my TOPAZ userdetails into TNG? http://forums.datatex.co.za/viewtopic.php?f=24&t=28&p=28& 2. Telephone numbers: You cannot export your telephone numbers from TOPAZ to import into TNG. You may import into TNG from a CSV file. See document: How do I i...

Datatex has an utility to convert the Topaz Extension and Account code(Pin Codes) tables to the TNG file Format. You require the program " ConvertTopazToTNG.exe ": ConvertTopazToTNG.rar ⋅ Close TOPAZ. ⋅ Run it on the PC where Topaz is installed. ⋅ Click the Co...

Steps to follow: ⋅  On the old PC ⋅ Stop the TNG service(Control panel -> Administrative tools -> Services) ⋅ Make a backup of the following folders: Data, INI aswell as the Destinations.txt file (C:\Program Files\Datatex\tng) ⋅ Uninstall TNG from the old pc(...

To check the rawdata that TNG is receiving, you need to enable logging of raw data: ⋅  TNG version 1.0.6.6 and newer: How do I enable logging of rawdata? ⋅  TNG before version 1.0.6.6: Please follow these steps: Log into TNG WebAdmin. Select 'General Settings' from the 'Home' pag...

TNG is accessible from anywhere on the network through your standard WEB\Internet Browser. Remote access through: 1.) LAN, 2.) WAN or 3.) internet NOTE: For remote access additional setup on your network may be require - please consult IT as they handle company access restriction policies, etc. They...

TNG and Epygi Radius Service Overview : This service has no settings. Once it is installed it will open a TCP port that will allow TNG to connect to it to retrieve data. The ' PEpygiRadius.dll ' file must be selected in TNG to interpret the data properly. Install/Update files and Instructions: &sdot...

This document explains how the Call Capacity is handled by TNG. Windows: TNG can only use 2 GB of memory , regardless of how much memory the host PC has. TNG is a 32-bit application. TNG uses the memory for storage of call records and running reports, processing calls, uploading extension details, e...