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Re: CISCO CALL MANAGER - MOTOROLLA TELEPHONY INTERFACE

Hi Belinda, The current CDR with the MOTOROLLA radio extensions does not look any different from the old layout. Please see attached file. The MOTOROLLA tnterface records have extensions starting with a 1. The extesion range for 1 was not included in the plugin.EXT file(we are about to test it). The...
by annam
Thu Jul 11, 2013 12:26 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER - MOTOROLLA TELEPHONY INTERFACE
Replies: 4
Views: 4617

CISCO CALL MANAGER - MOTOROLLA TELEPHONY INTERFACE

Please refer to attached file generated by the motorolla /cisco interface link. The calls are not coming through TNG, For TNG Jwaneng, Cisco Call Manger 8. Plugin PCisco_Call_Manager_8_ftp_beta.dll, version 2012.03.28.1
by annam
Mon Jul 08, 2013 4:06 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER - MOTOROLLA TELEPHONY INTERFACE
Replies: 4
Views: 4617

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

cont'd
TNG 2

Callist has not latest calls.
export files not generate since 24032013
Logs attached
by annam
Mon Mar 25, 2013 12:33 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18320

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

Today, i noticed that since saturday the export files were not generated on two pc, with tng. Please assist with solving this urgently.
TNG 1

Callist shows current calls after restart of services
export files are not showing since 24032013
logs attached
by annam
Mon Mar 25, 2013 12:16 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18320

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

I restarted both services then after that i restarted th pc and the export files were not generated. i did restart the services a while later that day. i realised the second day that the export file was created with very little data for that day.
by annam
Mon Mar 25, 2013 12:06 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18320

Re: TNG - CISCO CALL MANAGER 8 PLUGIN VER 2012.03.28.1

Odette,
Please address the time issue .
by annam
Wed Mar 20, 2013 12:22 pm
 
Forum: TNG
Topic: TNG - CISCO CALL MANAGER 8 PLUGIN VER 2012.03.28.1
Replies: 5
Views: 4992

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

An update: TNG machine and services were up and running, that call list page was not open and when opened there was no latest calls. The export file was not created and was only created after a restart after which callist page was updaed. Have not experienced the same issue in the last week or this ...
by annam
Wed Mar 20, 2013 12:09 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18320

Re: TNG - BOTSWANA NEW NUMBERING RANGE AND NEW RATES

Debswana are about to renew the software license for their three TNG installations. Expectation from their side will be to get the Software updates plus the Numbering range & Rates update. Kindly advise the expected date of release.
by annam
Wed Mar 13, 2013 3:04 pm
 
Forum: TNG
Topic: TNG - BOTSWANA NEW NUMBERING RANGE AND NEW RATES
Replies: 4
Views: 3200

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

Afternoon, I have spoken to Debswana this afternoon. So far, they have had to restart TNG twice since your recommendation. In terms of TNG's availability, they are happy that it has been sorted. The challenge is the limited active number of records and the outstanding Rates update. I will do the fol...
by annam
Wed Mar 13, 2013 2:56 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18320

Re: TNG - CISCO CALL MANAGER 8 PLUGIN VER 2012.03.28.1

THE ATTACHED FILE IN THE PRIOR POST HAS THE PER SPLITTER DATA AND POST SPLITTER DATA. PLEASE REFER.
by annam
Fri Feb 15, 2013 2:06 pm
 
Forum: TNG
Topic: TNG - CISCO CALL MANAGER 8 PLUGIN VER 2012.03.28.1
Replies: 5
Views: 4992
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