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TNGLive: access required to register

The Client's TNG PC must have internet access to be able to connect to: ⋅ 'activate.tnglive.co.za' and ⋅ TCP outgoing port 80 must be allowed. How do I test if the access is in place to: ⋅ Open your tng browser and enter the following as URL ' activate.tnglive.co.za ' Y...
by Belinda Frick
Tue Sep 29, 2020 2:08 pm
 
Forum: Support Archive's (TNG)
Topic: TNGLive: access required to register
Replies: 0
Views: 7215

Switzerland costing incorrect.

OVERVIEW: South-Africa now has various providers with competitive rates and special discounts for specific clients. To cater for this TNG has the Custom rates feature to allow setup of custom rates. In this example International call to Switzerland landline from Telkom line is setup as custom rate....
by Belinda Frick
Mon Sep 14, 2020 7:39 pm
 
Forum: TNG
Topic: Switzerland costing incorrect.
Replies: 0
Views: 5857

Re: Schudule report e-mail

Pierre

To change the e-mail address you will need to delete the schedule and
add the new schedule with the correct e-mail address:

TNG and scheduled reports/archiving reports
by Belinda Frick
Thu Jul 23, 2020 3:39 pm
 
Forum: TNG
Topic: Schudule report e-mail
Replies: 1
Views: 5847

Re: 0 striped from incoming transferred number

Dear Andre See below an extract from the raw.txt file. Please note that these are unformatted data strings from the PABX. You will note that some numbers does not have a leading zero, for example: 745818534 406 421 200720 07:35 00H03M09 02102 745818534 406 001 245 7189 You need to configure the PABX...
by Belinda Frick
Wed Jul 22, 2020 9:57 am
 
Forum: TNG
Topic: 0 striped from incoming transferred number
Replies: 1
Views: 5520

Re: TNG OCS Interface is slow

Kent

I have escalated your query to confirm what the expected delays can be
for this solution where TNG is configured to receive call data from a service that connects to a database.
by Belinda Frick
Tue Jul 21, 2020 12:02 pm
 
Forum: TNG
Topic: TNG OCS Interface is slow
Replies: 2
Views: 6472

Re: TNGLync Communication link failure

Dear Kent TNG connects to the Lync service to receive the call details instead of a PABX. The network connection option used, thus simulates connection to a network PABX. Please try the 'Idle Disconnect' option to ensure TNG will check from time to time if connected to the "PABX". NOTE: Ma...
by Belinda Frick
Tue Jul 21, 2020 11:56 am
 
Forum: TNG
Topic: TNGLync Communication link failure
Replies: 2
Views: 7389

Re: TNGLync Communication link failure

Kent phoned in and confirmed:

  1. OCS install files was obtain from forum:
    TNG and Microsoft Office Communication Server Lync (OCS)
  2. TNG version is 1.1.1.12

QUERY: TNGLync Service does not establish a new connection if the LynDB becomes unavailable
by Belinda Frick
Tue Jul 21, 2020 11:44 am
 
Forum: TNG
Topic: TNGLync Communication link failure
Replies: 2
Views: 7389

Re: TNG - Botswana Rates Information 22062020

Dear Anna RE telephone conversation. TNG is now costing Botswana rates, but does not have the new prefixes. You need to configure these prefixes as a custom rate - please see custom rates configuration: TNG - Simple Custom Rate Summary: ⋅ Save the latest Windows dll (as per link : TNG - Si...
by Belinda Frick
Wed Jul 15, 2020 10:47 am
 
Forum: TNG
Topic: TNG - Botswana Rates Information 22062020
Replies: 2
Views: 6598

Re: TNG Install: Switchboard is toll free number

TNG needs the local code area to calculate if calls are local, national or international. The toll free number can be used for any area. You need to configure the correct area for costing and destination of calls in TNG. ⋅ I suggest getting a DID number that has the local area code in the ...
by Belinda Frick
Thu Jun 25, 2020 9:54 am
 
Forum: TNG
Topic: TNG Install: Switchboard is toll free number
Replies: 1
Views: 6798

TNG Install: Switchboard is toll free number

I am installing TNG.

My Switchboard number is Telkom toll free 0800 number.
What do I configure under area codes in TNG?
by Belinda Frick
Thu Jun 25, 2020 9:52 am
 
Forum: TNG
Topic: TNG Install: Switchboard is toll free number
Replies: 1
Views: 6798
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