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Re: No incoming call information on reports

Dear Janet As discussed telephonically. I need the actual smdr/raw data files from the client for us to investigate why the Incoming calls are not reflecting in TNG. You mentioned that you have data saved on your PC and that I can connect to your PC tomorrow morning around 10am. Please call me with ...
by Odette Danster
Thu Oct 26, 2017 3:59 pm
 
Forum: TNG
Topic: No incoming call information on reports
Replies: 8
Views: 28903

Re: Records are Duplicating in TNG

Dear Raashid

As discuss telephonically.

I will load the rawdata files into my test TNG to see if I can simulate this issue.

Once simulation tests are complete, I'll update the forum on my progress.

Kind Regards
Odette
by Odette Danster
Thu Oct 26, 2017 10:31 am
 
Forum: TNG
Topic: Records are Duplicating in TNG
Replies: 14
Views: 12086

Re: No incoming call information on reports

Dear Janet Please accept our sincerest apologies for the delay. I've tried to call you on both numbers (office and cell) and left voice messages. I've looked at the attached files but could not find the raw/smdr data. Can you please navigate to C:\Program Files (x86)\datatex\tng\logs select the date...
by Odette Danster
Thu Oct 26, 2017 10:27 am
 
Forum: TNG
Topic: No incoming call information on reports
Replies: 8
Views: 28903

Re: No incoming call information on reports

Dear Janet Thank you for your query. Unfortunately, the post does not have any attachments. Please upload the raw data, configuration file and copy of the report to this forum post. Can you also confirm when the issue with the 'no incoming call information' started? Thanking you in advance. Kind Reg...
by Odette Danster
Fri Oct 06, 2017 10:32 am
 
Forum: TNG
Topic: No incoming call information on reports
Replies: 8
Views: 28903

Re: Delayed info to the call list

Dear Lance

Could you please provide more information?

Please specify the TNG Communication mode (Network, Serial or File Reader)

Also confirm the time frame of the delay.

Kind Regards
Odette
by Odette Danster
Tue Aug 29, 2017 4:59 pm
 
Forum: TNG
Topic: Delayed info to the call list
Replies: 4
Views: 5353

Re: TNG not billing International calls

Dear Conrad

Please check and confirm if it would be possible for us to connect via Team Viewer to the client's TNG PC.

Thanking you in advance.

Kind Regards
Odette
by Odette Danster
Mon Jul 03, 2017 5:01 pm
 
Forum: TNG
Topic: TNG not billing International calls
Replies: 3
Views: 4313

Re: TNG not billing International calls

Dear Conrad Please accept my sincerest apologies for the delay. I've copied the information onto my PC and will run the simulation tests. Can you please confirm if the other call records are being costed? You mentioned that TNG costed the call records from the month prior, please confirm those numbe...
by Odette Danster
Wed May 31, 2017 10:38 am
 
Forum: TNG
Topic: TNG not billing International calls
Replies: 3
Views: 4313

Re: Incoming calls costing on TNG with Farsouth

Dear Chris As discussed telephonically. I've completed the simulation tests and was able to duplicate your issue. When using the PComX.dll plugin version 2017.01.18.1, in some instances incoming calls are translated as outgoing calls and therefore TNG applies a cost to the call record. It appears to...
by Odette Danster
Fri May 26, 2017 2:27 pm
 
Forum: TNG
Topic: Incoming calls costing on TNG with Farsouth
Replies: 22
Views: 46112

Re: TNG purge duration vs percentage

Dear Lynette

As discussed telephonically.

Please refer to the forum link below:

viewtopic.php?f=24&t=23&start=0
by Odette Danster
Wed May 17, 2017 1:24 pm
 
Forum: TNG
Topic: TNG purge duration vs percentage
Replies: 1
Views: 2777

Re: raw file from hipath 3550

As discussed telephonically.

Please use the Siemens Hicom 150 compressed plugin.

Refer to the link below:
http://forums.datatex.co.za/viewtopic.php?f=28&t=1242&start=0&hilit=150
by Odette Danster
Tue May 16, 2017 4:01 pm
 
Forum: TNG
Topic: raw file from hipath 3550
Replies: 1
Views: 2585
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