Datatex Dynamics

HI Refiloe The error may be referring to the value that is entered. Please check the raw data files for one of this users calls and confirm that the exact entry is 3032. Check that there is not a digit before or after the code as this will need to be entered as well. Eg : "30320" or "...

With Mitel releasing version 9 /10, they also use and updated version of the Mitai which uses different libraries and ports to send of call details We do have a compatible version of the AMTmitel that supports the new Mitai but it is not backwards compatible. Mitel Controller Version 9 / 10 - Uses M...

AastraMail server uses audio received via email from the Controller, and loads in these audio files as recordings


Note:
The call details on the email does not contain the the call direction (No incoming or outgoing) hence the recording will not state the call direction

Good day Andrew

Thank you for the requested AMT log.

We will investigate and advise you as soon as we have feedback for you

Good day Rory Feedback after remote assistance is as follows: 1. The duplicates on the report are because of data was imported using the same raw data repeatedly over the days in mention. (29/30/31 July) This may be because the plugin that was used imported historic data in as data of the current da...

To convert the total number of seconds to a Time string you can follow point number 1 on this site:
https://www.extendoffice.com/documents/ ... mm-ss.html

At Indwe East London, the users are experiencing an issue with their Pop ups We have done a few tests with a user and can confirm that if the pop up window has more than one tag, it allows you to update the latest Tag. When trying to tag the second window it disappears after the tagging the first wi...

Cisco Versions only run as high as Version 30 To address this unsupported protocol version, the recording software needs to be upgraded to SIP Recorder 1.7.5.15. There after these high version numbers will no longer be reported. If the the software again reports version above version 30 then we need...

Voicemail recordings are controlled by the Mitel PABX itself. Amethyst does not record or maintain this function. To get a perspective, when a call goes to voicemail the PABX records the call left as a voicemail. This will happen regardless of if the company has a recording solution or not. The migh...

The routes to the branches in maintained by a script in /usr/local/bin/ To see what is currently configured: TYPE route -n root@amethyst:~# route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 192.168.7.0 192.168.1.220 255.255.255.0 UG 0 0 0 eth0 172.22.6.0 192.168...