Datatex Dynamics

AmtMitel uses exclusively the name that is linked to the extension.

If the name is changed at any given time (whether manually or by the Active Director), the values that is linked to the extension in Mitel is what Amtmitel will use on the recordings.

At a site like CCD where recordings must be available in both the Amethyst servers, make sure that the correct script is running: Confirm that the copyamt1andamt2.sh script is running less /root/scripts/copyamt1andamt2.sh Check that the script contains "/opt/amethyst/data/sweeper1/" Check ...

Datatex has made a video tutorial explaining how use the basic functions on the webpage. They contain the following videos: - How to create a group - How to add recorded users to an Amethyst 2 group - How to create a Supervisor - How to use Call status page - Search basics for Amethyst 2 Use the li...

When myAccount logs the following error These extensions have been pointed to the MBG but have not been configured on the CRE for recording: 2994 Please confirm if they should be added or ignored.i Ignored entries will no longer show up on this report. IGNORED extensions can be added to cre_exclude_...

The TES server at Spoor and Fisher sometimes gets restarts. In this case the TESwebdeamon is off and needs to be started up. To start up the service, navigate to the location: TYPE: cd /opt/datatex/tes/webserver/ Run the following script to make sure that the webdeamon has stopped TYPE: ./stoptesweb...

If there is a service that does not want to stop then there is an option to kill the Service PID, via Windows command. First you will need to establish on what PID this service is running on. To do this access the Task Manager and go to the Services. TNG PID.PNG Find what the PID number of the servi...

Tes Pincodes can be deleted by checking the tick box on the right of each entry.
This will remove that entry but not the historic data.

In the event that the pincode gets re-added and updates in TES, it will just be added on the list again.

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Hi Chris As discussed telephonically with myself and Leon. Please log into TNG - General Settings - Communication Configuration and configure TNG to connect via 'Network'. Now enter the ComX IP in the 'PABX IP' section and the port must be configured to 8989. Note: The port number must correspond to...

⋅  Supervisor 1.7: Supervisor 1.7 runs on HTML5 so certain policies on Internet Explorer may cause this version of Supervisor not to work correctly. We advise using the latest version of Google Chrome or Mozilla Firefox to be used as the preferred browser for Supervisor 1.7. In certain ca...

Hi Lee

We are still checking alternatives.
What is the expiry date on the TNG licence page?

Thanks
Lee