Datatex Dynamics

Good day Lee

We are still busy with your query. We will need the rest of today as we are still busy testing it.
I will post the feedback on the page once we are done

Regards
Lee

Good Day As per phone call. The order in which the username is mapped to the recordings is as follows: Sequence in which AMETHYST check for a user name, if not available it will use the next option: ⋅ SMDRLink plugin(PABX dependent) or AMTMitel ⋅ SMDRLink extension mapping ⋅...

Google Chrome is phasing out support for NPAPI plugins, starting with disabling them by default in Chrome Version 42 (effective as of April 15, 2015). This in turn affects the playback feature on Supervisor Please follow these instructions to fix the playback feature on Supervisor when using Google ...

Sent on behalf of Annatjie van der Sandt - Route Control Centre Manager

I am trying to get the call cost split for the telephone account and all I get is a blank report, see below

Please see below for what the TNG Buffer looks like

Scenario: I have AMETHYST extension side recording and TNG. My PABX sends off call details via serial cable. How do I receive call details from the PABX for both AMETHYST and TNG? Options: ⋅ You can use a split cable from the PABX to AMETHYST and TNG. ⋅ The SMDR cable must be co...

For detailed explanation with screenshots refer to:
TNG driver install on Windows 8 or New buffer

This driver version was released to accommodate for the Security compliance that windows 8 has incorporated. NOTE: The TNG service will need to be turned off. If you are unsure about how to stop and start the service follow this link: How do I stop/start the TNG service in Windows? ⋅ Acces...

If you have call details in the Transaction detail report, then Asterisk is sending off call details in the correct format for TNG. The raw.txt file is the converted string, for example: 26-02-2015|12:07:57|273|246|O||00|00|44|VOIP-INT|O_ANSWERED|0|-44||||device|DOCUMENTATION| This is a pipe delimit...

If you pull a transaction detail report for the same period, do you have a result?