Datatex Dynamics

One may add multiple numbers in TNG by creating a comma separated file, this can be done in MS Excel or Notepad for example. This file can then be imported into the phonebook. The format of the ' phonebook.txt ' file should be as follows: 0847121234?,ABC Company,Suppliers,False 0824121234,Mr A Willi...

Cause of error: The wrong plugin is being used. You can use PABX3 to receive rawdata and check which plugin to use. Once you are receiving call data in PABX3 you can configure TNG to use the plugin and settings of PABX3. You need to be logged in with the technical login and password, else the commun...

Please note that TNG will automatically disable further drill down fucntionality if it detects that the report being processed is too large. The user can either select a shorter date period to reduce the amount of calls, or use the detailed report options to view the calls for the previously selecte...

Requirements: ⋅ SMTP mailserver. ⋅ Log into TNG as 'admin' to do configuration. E-mailing reports: ⋅ The following must be configured on your ' General Settings ' page: SMTP server: IP address or name of mail server. SMTP port: The port that would be used to access the...

Overview: TNG allows for an account code and a pin code. An account code is an code entered into the phone to represent calls made on behalf of the client/department. A pin code is used to identify the caller. If a code is used to lock/unlock the phone, it will not be shown in the smdr data. This co...

It is not possible to import call data into TNG without the Datatex TNG Buffer being connected. TNG Standard version and TNGLive Premium The buffer must be connected to the TNG host machine and the software must detect the buffer, else call data will not be loaded. For TNGLive (free version): - buf...

Reports Page. TNG contains a highly efficient reporting tool that will ultimately empower the user with control over the way there telephone system is used. TNG features easy one-click reports that can be further configured to show you exactly what you want to see. The following reports are availabl...

Trunk line settings page. On this page you will be able to configure your trunk line settings, attach rate files to certain line numbers and add more trunk ranges. Setting this up is relatively simple. 1. Adding a trunk range. Let's say for example that your trunk range is from 1 to 20, you will not...

Billing and account settings Page All the telephone calls made on behalf of a client can be identified by entering a unique account code associated to the specific client. In other words if you have a practice whereby you bill your clients for outgoing calls you may associate a unique code to there ...

The user name is linked to the pin code (code that gives access to unblock phone to make calls). NOTE: If no pin codes are used, then you need to do the extension configuration - refer to topic : How do I add/modify/delete extensions in TNG? User configuration page. Select the user configuration pag...