Datatex Dynamics

Dear Kyle As per telephonic conversation with Belinda. Please make a few test calls and check the format of the rawdata from the NEC SL2100. We have found that some of the PABX's are configured to use the same output format for the rawdata. Please refer to link below to compare format of rawdata: ht...

Overview: The VAT factor change will take effect on 01 April 2018 . 1. Steps to update the Vat factor: Log into TNG - General Settings - Company Details and in "VAT Factor e.g. 1.14 for 14%" change the current value to 1.15 and click on "Apply Changes". Once complete, click on &...

Dear Juan Please accept our sincerest apologies for the delay in reply. I've discussed your query with our senior technicians and they've suggested that you try using the file reader option and that the master.csv is the standard format. Please click on link below: http://forums.datatex.co.za/viewto...

Dear Juan

Kindly provide a sample of the data found in the ami.txt.

Thanking you in advance.

Kind Regards
Odette

Dear Raashid

I'm still waiting for the requested user/extension information from the clients TNG.

I can only complete my testing once I've received these files.

Kind Regards
Odette

Dear Raashid

I'm still waiting for the requested user/extension information from the clients TNG.

I can only complete my testing once Ive received these files.

Kind Regards
Odette

Notification:

I called and assisted Godfrey telephonically and by connecting via team viewer.

Once connected I added the prefixes to the all_custom_ratebook name.txt located in the C:\Program Files (x86)\datatex\tng\rates folder.

Notification:

I called and assisted Godfrey telephonically and by connecting via team viewer.

Once connected I added the prefixes to the all_custom_ratebook name.txt located in the C:\Program Files (x86)\datatex\tng\rates folder.

From: Odette Danster Sent: 01 November 2017 08:31 To: Janet Muller Subject: RE: {Disarmed} RE: OUP info Good Morning Janet There could be a few reasons for this, like if the PABX was updated or changes were made to the configuration or output format of the rawdata might have changed. The raw data I ...

Dear Raashid I've loaded the raw data files into TNG. To check the duplicate Can you please send me the user and extension configuration for this client? Please navigate to C:\Program Files (x86)\datatex\tng\data and copy the tngext.dat, tngdep.dat and tngusers.dat files. You may password protect an...