Datatex Dynamics

Dear Chris RE: Telephonic conversation on 26/04/2017 You were at the client making the test calls for us to check why TNG reports the call direction incorrectly. Please Note: You must explain in detail the events of the test calls. Please highligh the direction of the call, extension, number dialled...

Hi Chris As discussed telephonically. We require more detailed information: 1. The rawdata files from the Far South and then the raw.txt fromTNG, (with samples of Incoming calls that displays as outgoing) 2. Once TNG loads the call record, what is the call direction on the Call List page? Please att...

Dear Christiaan As per our telephonic discussion. We discussed the issue internally and initially thought that the client might have two PABX’s or that there might be another system between the PABX and TNG. That there might be some sort of routing that could be influencing the flow of data. You con...

To install the usbdrivers, please follow the steps as per document.

Dear Quentin

We have a program to convert Topaz data into the format TNG requires.

Please use link below to access forum post:

Can I import my TOPAZ userdetails into TNG?

The password to open the attachment on the forum is 'datatex'.

Kind Regards
Odette

Dear Nick We checked and compared the output format of your data and found that it differs from the standard output format. TNG 4 Asterisk output format.txt The file attached starts with the data from your Asterisk server and then the standard output format. As per telephonic conversation earlier, I...

Dear Themba

Thank you for sending us the file.

We will use the information to simulate your problem. The tests will be conducted on different windows operating systems.

Once complete, I will provide feedback.

Kind Regards
Odette

Dear Themba I downloaded the log file and upon investigation I found that the log has today's date (02-05-2013). Unfortunately this log file does not contain the details we require for our investigation. Could you please attach the tng.log for the day you ran the update? We have to check the log ent...

Dear Themba As discussed telephonically. We have been discussed your query and need more information regarding the individual installations. You mentioned that the software was installed on different Windows versions. If possible, could you please check the Windows Event logs for any error messages ...

Dear Debbie/Luan

Please log into AMETHYST WebAdmin and select 'Available Diskspace' from the Home page. Also include a screenshot of the error message or download the log file from Administrator.

Refer to forum post: critical mail: ...kernel: ...I/O error, dev sdf

Kind Regards
Odette