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Re: TNG Call List

Dear Peter As per telephonic conversation dated, 10 April 2013. Please take a screenshot of the 'Communication Configuration' in TNG under "General Settings" and attach it to this forum post. On the 'Call List' page, please check the date and time the records displayed. Was there any chang...
by Odette Danster
Thu Apr 11, 2013 11:37 am
 
Forum: General Support
Topic: TNG Call List
Replies: 4
Views: 7865

Re: New Version, 1.1.1.11, not working in Swaziland

Dear Themba

As discussed telephonically.

Please use link below to access the forum post.

TNG with buffer executable version 1.1.1.11

Kind Regards
Odette
by Odette Danster
Mon Apr 08, 2013 9:10 am
 
Forum: TNG
Topic: New Version, 1.1.1.11, not working in Swaziland
Replies: 22
Views: 32630

Re: Admin Plus Voice Recorder Time off Synch

Dear Bjorn

Please refer to correspondance sent to you via e-mail from Lizelle.

Thanking you in advance.

Kind Regards
Odette
by Odette Danster
Fri Apr 05, 2013 3:25 pm
 
Forum: General Support
Topic: Admin Plus Voice Recorder Time off Synch
Replies: 5
Views: 8046

Re: Upgrading TNG (with buffer) v1.0.7.6 to TNG v1.1.1.8

Please Note: The CentraCom ratebook/rates update was added to TNG v1.1.1.8-3 update file, please refer to below post:

Where do I find the CentraCom ratebook/rates update?

This update file includes the TNG version update and has changes to licensing.
by Odette Danster
Thu Mar 14, 2013 2:30 pm
 
Forum: Support Archive's (TNG)
Topic: Upgrading TNG (with buffer) v1.0.7.6 to TNG v1.1.1.8
Replies: 3
Views: 5415

Re: Custom Rates not working

Dear Richard As discussed telephonically. TNG is currently busy rebuilding the exchange file for costing purposes. Once this process completed, please check if calls are being costed on this ratebook. Please Note: Our custom ratebook includes a feature where you can use a default cost for all zones ...
by Odette Danster
Wed Feb 27, 2013 3:11 pm
 
Forum: TNG
Topic: Custom Rates not working
Replies: 4
Views: 4389

Re: New Custom Ratebook for TNG for Asterisk

Dear Jaco TNG has a custom rates option for you to create and maintain your own rate files. In some cases services providers gives a discount per client for a ratebook and therefore costing can differ on the same rate packages between clients. Datatex cannot cater for this. For Datatex to schedule a...
by Odette Danster
Mon Feb 25, 2013 5:19 pm
 
Forum: TNG
Topic: New Custom Ratebook for TNG for Asterisk
Replies: 3
Views: 3632

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

Dear Anna Thank you for your e-mail. As discussed on our previous telephonic conversation regarding the memory allocation on Windows (64-bit) and TNG. TNG is a 32-bit application which can run on a 64-bit OS, however with 32-bit applications you may only allocate memory up to 2gigs. Our suggestion i...
by Odette Danster
Tue Feb 19, 2013 5:11 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18239

Re: TNG - CISCO CALL MANAGER 8 PLUGIN VER 2012.03.28.1

Hi Anna

Please confirm if this file was processed by the file splitter?

If so, could you please attach a file that has not been processed yet.

We need the actual rawdata that is sent to the Filesplitter/TNG.
by Odette Danster
Thu Feb 14, 2013 11:30 am
 
Forum: TNG
Topic: TNG - CISCO CALL MANAGER 8 PLUGIN VER 2012.03.28.1
Replies: 5
Views: 4960

Re: CISCO CALL MANAGER 8 - NO OUTGOING CALLS

The data we received and loaded has a sequence number within the call records.

Please check and compare the live rawdata that is currently being imported into the TNG to the rawdata files you have (refer to the screenshot and check if the live data has the fields circled in red).
by Odette Danster
Wed Feb 13, 2013 12:06 pm
 
Forum: TNG
Topic: CISCO CALL MANAGER 8 - NO OUTGOING CALLS
Replies: 21
Views: 18239
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