TNG is a 32 bit application and on 64bit servers if requires the 32bit version on the libraries to work. This should install the libz (32bit) on test. If you get this message, you need to install the libz 32bit ./tng: error while loading shared libraries: libz.so.1: cannot open shared object file: N...
There is a Linux kernel Bug from version 4.4.0-67 and newer that causes the Linux Kernel to generate Out of Memory errors and crash if the VM Guest is migrated live or backed up. Checking the Console you see many errors to this fact. These 2 links document the issue: KERNEL BUG MICROSOFT FORUM WorkA...
The TES CSV Converter checks a CSV file and converts it the TES format. The resulting file will then contain only relevant data for the TES system. If the CSV files contains a record that doesn't match the INI file's RANGE sections, the file is rejected and moved to the Rejected folder. A log entry ...
There was a missing check for Incoming call, where the trunks have not been configured properly in the CDR settings. (/etc/commagui/man3000.patterns) The default Type is then set to Outgoing in the CDR file.
We have found that sometimes SIP phones do not register with the MBG and seem to use an existing Session to continue working. The Phone still works but doesn't show that it is connected to the MBG. Restarting the phone does NOT resolve the issue. We found that a SNOM phone was working but not record...
I have updated the plugin to support an SMDR format where the Source always seems to contain the extension and the destination always contain the number, regardless of call direction. To enable this facility, you will require the attached new plugin (version 2017.01.11.1). Once you have updated your...
Datatex has made the Archive facility available to give an external copy of the recordings to clients to include in their backups. Amethyst does not manage this location after archiving; the client manages their backups. The Archive process copies all the recordings and a copy of the database into t...
This error is only reported on version 1.7.1.6 or newer. 2016-06-20 11:07:26 2016-06-20 11:07:26 #2300145 THE PACKET PROCESS THREAD EXECUTE ON CRE SERVER AMETHYST RAISED AN EXCEPTION: FILE NOT OPEN It is generated if a call has stopped and the MBG has given the close stream instruction and there is ...
The plugin can read the following settings form an IP file "ASamsungUCS_ACD.ini". This INI file must be int he PABX3.exe folder. The Default for IGNOREQT is 0 If you set a positive value to IgnoreQT, the Average Queue Time and Longest Queue Time is compared to IgnoreQT. If the duration of ...
Hi, TNG also has to re-process the dial plan whenever changes are made to the dial plan. This is done automatically when the dialplan reloads. Is the dial plan very big? Are there alot of peer entries?