Datatex Dynamics

Refiloe

As discussed by phone,
please restart the TNG service.

Log into TNG.
Do only the following setting: Tick the import pin user and apply.

Dear Refiloe

It looks like the user configuration file could have damage - perhaps power dip or power failure.

The file must be removed and re-populated with the user names and pin codes.

See steps:
Not all my users are listed - please add user on call list

Dear Senzo We do not do barring on SIP Trunks. ⋅  Mitel ICP3300 The barring options with TNG and Mitel, see: TNG Mitel Barring Service Installation Manual NOTE: ⋅ This is extension or account side barring. ⋅ The barring software is provided with TNG. If you already have...

Dear Refilo I will need more information. Please check on the Call List page when last a call loaded. If recent calls, then the reporting should also reflect these calls - check report settings. If no recent calls on Call List page, check if TNG with buffer version. The buffer must be detected to lo...

TNGCallbarring has the feature to notify the department head when users in the department has reached their budget. REQUIRED: SMTP Mail server for sending of e-mail alerts CONFIGURATION: ⋅ Log into TNGCallbarring as 'admin'. Configure SMTP Mail server details under section 'Outgoing Mail S...

*** Please note that the barring service requires licensing - refer to manual. *** ⋅ Install Manual: TES MVO400 Barring Service.pdf ⋅ Unrar to find install file: password 'datatex123': tng-MVO400Barring-install-1_0_2_0.rar RELATED TOPICs: ⋅  Mitel MVO Barring

REQUIRED: ⋅ TNG Callbarring uses 2 services: ⋅ TNG ⋅ TNG Callbarring ⋅ TNG callbarring for the specific PABX: On which PABX units can TNG do barring? ⋅ NOTE: Some PABX system require additional software or licensing. Consult your PABX vendor. Refer ...

Datatex cannot reset the password or provide the Department Head password. the TNG administrator must reset the password. ⋅ Log into TNG web page as 'admin'. Click on Department Head page icon (next to Home page icon on top left of page): 20190715-TNG-Dept Head-page.PNG ⋅ Select ...

How do I monitor number of Jibe reviews done? ⋅ Jibe Phone Surveys: Reporting are available on Jibe recordings only. To see number of Jibe calls vs surveys done select: Jibe Phone Surveys icon Under Jibes Reports/Graphs page, select Graphs. Under Jibe Graphs page, select Recordings vs Jibe...

REQUIRED: ⋅ Client must return TNG buffer to Datatex. ⋅ TNGLive install Download links: ⋅ www.datatex.co.za Select DOWNLOADS Download the TNGLive option for either Windows or Linux ⋅ Forum (must be logged in, to login in the client must register): TNG 1.1.1.1...