Datatex Dynamics

Dear Peter

Kindly confirm which option you have selected as the 'Asterisk Interface Method'?

Kind Regards
Odette

Dear Wouter Please refer to forum post below: High memory usage with TNG and Asterisk on Linux box Kindly provide the requested information for further investigation. We suggest that you lower the percentage of available memory to reserve to about 10% and reduce the flush to harddrive to 150 seconds...

Hi Anna I loaded the cdr records you attached to this forum into a test TNG v1.0.7.0 and I'm not getting any outgoing calls when drawing reports on TNG. We then opened a few of the files to investigate the format of your data and found differences between your format and the standard Cisco Call Mana...

Referring to log entry below: AMI Disconnected:Host application forced disconnect It appears that the AMI is not allowing TNG to connect. Thereafter we noticed connection entries. This could be why it appears to stop importing call details and then starts again. Can you please investigate why the AM...

As discussed telephonically. I have downloaded the attachments and will upload the information into my test TNG to check if I can simmulate the problem. Could you please provide details of a few outgoing calls within the rawdata attached? This is to identify the 'outgoing' call records (e.g number d...

As discussed telephonically.

Attached is the Debswana Cost Centre executable.


Download and save into the C:\Program Files\datatex\tng\debswana directory.

We need to get the TNG working now based on current messages. Please do not confuse it with the history of this site. We want to help you resolve this permanently. Please follow the steps as per above. We are waiting on you for the following: ⋅ tng.log for the day on which you followed our...

The screenshot shows that the TNG expired due to 'evaluation period'. You will only get this error messages if the 30 day evaluation period has expired. This will happen if the dates of your call details are 30 days over the install period. In other words if you install (or re-install) TNG and not l...

Please take a screenshot of the expiry message on TNG and attach it to this post.

Also include the tng.log for further investigstion.

It seems hat you are currently experiencing two different issues on TNG. 1. TNG expires frequently, 2. High CPU usage when starting the TNG service. Please do not uninstall the TNG software - as this will cause licensing error on the software. When re-installing TNG, you will have 30 days evaluation...