Dear Anna
We loaded the Cisco CDR records into a test TNG system. We found differences with the format of the rawdata from your client and the rawdata which the Datatex plugin caters for.
Please click on link below to see the format types:
Re: Plugin for Cisco Call Manager 8The PCisco_Call_Manager_8_ftp_beta plugin has been updated to version 2012.03.28.1. You may download the latest version - please click on the below link:
Plugin for Cisco Call Manager 8Please consult a PABX technician regarding the output format of the PABX. Refer to forum link regarding format types.
Kind Regards
Odette