4busy hour report colon?

[mbriggs]

Hi Belinda,please comment on colon as attached.

[Belinda Frick]

It looks like maybe a 'blank' user name is being listed on your user report. I would suggest to use the following settings to only show the user names linked to a pin code:

• Tick 'Call Outcome' as 'Outgoing calls only':
  
  tng-busyhour_user.jpg
  Usually only outgoing calls uses a pin code.
  
  
• Confirm setup under 'User Configuration'. Make sure there are no blank user. Also check that the display is not 'broken up' as this can point to possible file corruption, etc. - which can influence the report result.

NOTE: If you want to see the busiest hour for the company, I would suggest pulling it by extension. Each call made/received has an extension number. This will include all calls. By User will only show calls made by pin code users.

If your subscription is up to date you can also upgrade to the latest version of TNG (with buffer), see forum post: Upgrading TNG (with buffer) v1.0.7.6 to TNG v1.1.1.8. It has a download link for 1.1.1.8.

[mbriggs]

Thank you, it works!!