TNG frequently expiring

[azola_sofi]

Hi

I have this issue where tng expires frequently. I have tried updating it to the latest version but when I start TNg up again it take long to start up and pushes the processor load to 100%. But still does not start up. Is it better to repmove TNG complitly and start a new fresh istallation or is there a way to sort this issue?

[Odette Danster]

It seems hat you are currently experiencing two different issues on TNG.

1. TNG expires frequently,
2. High CPU usage when starting the TNG service.

Please do not uninstall the TNG software - as this will cause licensing error on the software. When re-installing TNG, you will have 30 days evaluation period (on asterisk versions) and the software must then be re-registered.

Before addressing the expiry issue, we have to check the CPU usage on the TNG PC. Please start up the TNG service and check if you are able to log into the software?

Could you please attached the tng.log for us to further investigate?

[azola_sofi]

Hi

Can We look at the consitant tng Expiring first. This is the more serious issue here. The High CPU usage is something that can be dealt with at a later stage.

[Odette Danster]

Please take a screenshot of the expiry message on TNG and attach it to this post.

Also include the tng.log for further investigstion.

[azola_sofi]

Hi Odette

I have added the required information.

[root@host 20121211]# cat tng.log
2012-12-11 01:00:00:042 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" moved to processed.
2012-12-11 01:00:18:685 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" added to list.
2012-12-11 01:02:03:718 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" added to list. [Repeated 2 times]
2012-12-11 01:02:03:718 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists
2012-12-11 01:52:04:661 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 50 times]
2012-12-11 02:42:05:673 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 50 times]
2012-12-11 03:32:06:635 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 50 times]
2012-12-11 04:22:07:619 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 50 times]
2012-12-11 05:12:08:569 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 50 times]
2012-12-11 06:02:09:519 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 50 times]
2012-12-11 06:33:58:979 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists [Repeated 30 times]
2012-12-11 06:33:58:979 [1.0.7.0] - AMI Disconnected:0 -
2012-12-11 06:33:58:979 [1.0.7.0] - AMI Exception:Connection Closed Gracefully.
2012-12-11 06:33:59:104 [1.0.7.0] - AMI Exception:ConnectToAsterisk: Socket Error # 111[13][10]Connection refused.
2012-12-11 06:34:07:244 [1.0.7.0] - AMI Exception:ConnectToAsterisk: Socket Error # 111[13][10]Connection refused. - repeated 64 times
2012-12-11 06:34:07:244 [1.0.7.0] - AMI Exception:ConnectToAsterisk: Socket Error # 101[13][10]Network is unreachable.
2012-12-11 06:34:07:926 [1.0.7.0] - sameer disconnected after timeout
2012-12-11 06:34:07:926 [1.0.7.0] - User tngreportschedule disconnected
2012-12-11 06:34:08:273 [1.0.7.0] - Import Thread : Shutting Down..
2012-12-11 06:34:08:379 [1.0.7.0] - [AMI LOG] - Clearing File List.
2012-12-11 06:34:08:670 [1.0.7.0] - Import Thread: Shutting Down.. Completed
2012-12-11 06:34:08:670 [1.0.7.0] - Reports Schedule Thread : Shutting Down..
2012-12-11 06:34:11:398 [1.0.7.0] - Reports Schedule Thread: Shutting Down.. Completed
2012-12-11 06:34:11:398 [1.0.7.0] - SerialThread: Shutting Down..
2012-12-11 06:34:11:751 [1.0.7.0] - SerialThread: Shutting Down.. Completed!
2012-12-11 06:34:11:951 [1.0.7.0] - PluginThread: Shutting Down..
2012-12-11 06:36:14:104 [1.0.7.0] - Memory Status Object Created
2012-12-11 06:36:14:139 [1.0.7.0] - Available Memory: NPR = 464 ATT = 613988352 TOT = 2123816960 MCC = 1323251
2012-12-11 06:36:14:140 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:36:14:763 [1.0.7.0] - Last File Saved: 2data_1.0.7.0
2012-12-11 06:36:14:763 [1.0.7.0] - Last File Saved Checksum: Check:[A464FFFF058DA9C4012FC4D1578FF8F1]
2012-12-11 06:36:14:778 [1.0.7.0] - Loading Monitored Trunks
2012-12-11 06:36:14:817 [1.0.7.0] - Loading: /opt/datatex/tng/data/2data_1.0.7.0.dat
2012-12-11 06:36:14:817 [1.0.7.0] - Loading: Assigned File -- OK
2012-12-11 06:36:14:817 [1.0.7.0] - Loading: Opened File -- OK
2012-12-11 06:36:53:709 [1.0.7.0] - Loading: 477222 Record(s) Loaded -- OK -- Check:[A464FFFF058DA9C4012FC4D1578FF8F1]
2012-12-11 06:36:53:709 [1.0.7.0] - Loaddata completed: TNGCalldata Count = 477222
2012-12-11 06:36:53:709 [1.0.7.0] - Reserving Unused Memory
2012-12-11 06:36:54:167 [1.0.7.0] - MAWT: Created.
2012-12-11 06:36:54:181 [1.0.7.0] - Reading Settings
2012-12-11 06:36:54:182 [1.0.7.0] - Settings Read
2012-12-11 06:36:54:182 [1.0.7.0] - SerialThread : 73251728
2012-12-11 06:36:54:182 [1.0.7.0] - Integration: Server Created
2012-12-11 06:36:54:182 [1.0.7.0] - Integration Object Created
2012-12-11 06:36:54:183 [1.0.7.0] - Barring: Server Created
2012-12-11 06:36:54:183 [1.0.7.0] - Barring Object Created
2012-12-11 06:36:54:183 [1.0.7.0] - CAM: Adding trunk mISDN/0
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/1
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/2
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/3
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/4
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/5
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/6
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/7
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Adding trunk mISDN/8
2012-12-11 06:36:54:193 [1.0.7.0] - CAM: Created: Trunk Alarm: 0 minutes. Total Alarm: 0 minutes.
2012-12-11 06:36:54:195 [1.0.7.0] - Plugin: Reading Settings.
2012-12-11 06:36:54:195 [1.0.7.0] - Raw Data Logging disabled
2012-12-11 06:36:54:196 [1.0.7.0] - Plugin: Loading Rules..
2012-12-11 06:36:54:196 [1.0.7.0] - Plugin: Loading Rules.. Completed.
2012-12-11 06:36:54:221 [1.0.7.0] - Loading Scheduled Reports..
2012-12-11 06:36:54:222 [1.0.7.0] - Loading Scheduled Reports.. Completed.
2012-12-11 06:36:54:223 [1.0.7.0] - User tngreportschedule connected from 127.0.0.1
2012-12-11 06:36:54:283 [1.0.7.0] - Integration: Server [20003]: Started OK
2012-12-11 06:36:54:284 [1.0.7.0] - Barring: Server [20009]: Started OK
2012-12-11 06:36:55:225 [1.0.7.0] - Setting AMI Host :127.0.0.1
2012-12-11 06:36:56:227 [1.0.7.0] - Setting AMI Port :5038
2012-12-11 06:36:57:229 [1.0.7.0] - Setting AMI Login Name :tng
2012-12-11 06:36:58:356 [1.0.7.0] - AMI connected to port 5038 on 127.0.0.1
2012-12-11 06:36:58:356 [1.0.7.0] - Setting AMI Interface Option to :CDR File
2012-12-11 06:36:58:356 [1.0.7.0] - [AMI LOG] - Clearing File List.
2012-12-11 06:36:58:356 [1.0.7.0] - Setting AMI CDR FileName to:/var/log/asterisk/cdr-custom/Master.csv
2012-12-11 06:36:58:356 [1.0.7.0] - AMI Strip Breakout Digit set to:True
2012-12-11 06:36:58:356 [1.0.7.0] - Startup for ***[/opt/datatex/tng/tng --Asterisk-- ]*** OK
2012-12-11 06:36:58:360 [1.0.7.0] - [AMI LOG] - Requesting Dialplan...[CDRStatusResponse]
2012-12-11 06:36:58:960 [1.0.7.0] - [AMI LOG] - Dialplan Processed.
2012-12-11 06:37:04:201 [1.0.7.0] - [AMI LOG] - Peerlist Processed.
2012-12-11 06:37:08:361 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" added to list.
2012-12-11 06:37:24:221 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:37:54:269 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:38:24:315 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:38:54:361 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:39:24:407 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:39:54:454 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:40:24:500 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:40:54:546 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:41:24:591 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:41:54:633 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:42:24:681 [1.0.7.0] - SERIALNOTMATCHSYSTEM - NOT VALID
2012-12-11 06:42:25:683 [1.0.7.0] - MAWT: Terminating.. Completed!
2012-12-11 06:42:25:684 [1.0.7.0] - MAWT: Killed.
2012-12-11 06:42:25:685 [1.0.7.0] - Verifying Asterisk
2012-12-11 06:42:25:687 [1.0.7.0] - Verifying Asterisk - Completed
2012-12-11 06:42:25:687 [1.0.7.0] - Exchange Library : Verifying Versions...
2012-12-11 06:42:25:690 [1.0.7.0] - CAM: ALARM: Expiry: Message:SERIALNOTMATCHSYSTEM||
2012-12-11 06:42:25:799 [1.0.7.0] - Exchange Library [ver 2009.08.01.01]: Version Ok!
2012-12-11 06:42:25:893 [1.0.7.0] - 23352 exchange entries loaded.
2012-12-11 06:42:25:893 [1.0.7.0] - Loading Ratebook: /opt/datatex/tng/rates/za_telkom.so
2012-12-11 06:42:25:918 [1.0.7.0] - RateBook : za_telkom Loaded [ver 2010.03.01.01]
2012-12-11 09:25:02:447 [1.0.7.0] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2012-12-11 09:25:02:889 [1.0.7.0] - [AMI LOG] - Dialplan Processed.
2012-12-11 09:25:07:666 [1.0.7.0] - [AMI LOG] - Peerlist Processed.
2012-12-11 09:29:36:424 [1.0.7.0] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2012-12-11 09:29:36:869 [1.0.7.0] - [AMI LOG] - Dialplan Processed.
2012-12-11 09:29:41:586 [1.0.7.0] - [AMI LOG] - Peerlist Processed.
2012-12-11 14:52:56:310 [1.0.7.0] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2012-12-11 14:52:56:850 [1.0.7.0] - [AMI LOG] - Dialplan Processed.
2012-12-11 14:52:58:592 [1.0.7.0] - [AMI LOG] - Peerlist Processed.
2012-12-11 14:58:20:199 [1.0.7.0] - User admin connected from 192.168.14.254

[Odette Danster]

The screenshot shows that the TNG expired due to 'evaluation period'. You will only get this error messages if the 30 day evaluation period has expired.

This will happen if the dates of your call details are 30 days over the install period. In other words if you install (or re-install) TNG and not license it, it will expire after 30 days. NOTE: If you re-install TNG you need to register it again (manual process), else it will expire after 30 days.

If you re-install TNG from time to time, it wil seem like it frequently expires. Please do not re-install, unless instructed by us.

To fix you TNG, you will need to re-register it. Since it was re-installed, it will be a manual process. Please follow our steps:

• Stop/Start the TNG deamon.
  
• Go to the License Manager page and do step 1 to create the 'registertng.txt' file.
• Rar the 'registertng.txt' file and attached to the post (we need to instruct the licensing side complete the re-registeration process manually)
• Once the file has been received from the licensing side, we will attach it to this post with further instructions. While waiting please do not restart the TNG for Asterisk server or sevice(daemon).

[azola_sofi]

Hi Odette

Please note. The TNG is not on a trial basis. it is a paid for full one year licences. Unless we recieved a trial licence? This is an on going issue. We were told to save the licence update tng to the lates available one then reply for a licence. This was done done as you had instructed. The problem still persists.

[Odette Danster]

We need to get the TNG working now based on current messages. Please do not confuse it with the history of this site. We want to help you resolve this permanently.

Please follow the steps as per above.

We are waiting on you for the following:

• tng.log for the day on which you followed our steps
• registertng.txt file that was created using our steps

You need to rar the files to attached it to the post(use the 'upload attachment tab, etc.)

[Belinda Frick]

Please note our office will be closed until 2 January 2013 and only skeleton staff will be on duty.

You need to send us the TNG registration file this week(ending 21 December 2012). We will then have access to the staff to do the manual re-registration for you, else you need to wait until the new year.

[Belinda Frick]

We tried phoning your office regarding remote access to this client, but no answer. NOTE: the other branch has been upgraded and activated, you can check it.

You will need to upgrade the TNG for Asterisk to TNGLive (new licensing process). This is the new TNG for Asterisk. For update steps and download link, please see forum post TNG 4* update 2012.

If you are not setup as a dealer for TNGLive yet, you will need to contact our Sales on Monday. Please note the staff will only be available Monday morning.